Logistics Customer Service Administrator (4-on/4-off)

Culina Group Limited; Telford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual leave 20 days

Pension scheme 4% employee 4% employer

Life Assurance

Employee wellness programme

Eye care vouchers

Rewards & Recognition

Everyday discounts

Job summary

Culina Group Limited in Telford is seeking a Customer Service Administrator to join our busy team on a full-time permanent basis. Working hours are 4 on 4 off, 6am–6pm, and the salary is £27,904 per annum.

You will coordinate frontline responses, resolve problems and customer requests, liaise with operational teams, and fulfil all office functions while supporting the Customer Service Manager. The role requires strong communication, MS Office proficiency, and the ability to work to deadlines in

Qualifications

• Strong communication skills with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office.
• Excellent organisational skills with the ability to work in a busy environment.

Responsibilities

• Answering calls for internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI packs and internal reporting.
• Maintain a high level of customer focus.
• Provide reports for clients in a timely manner.
• Check PODs have cleared on the system and clear unallocated PODs.
• Chase outstanding PODs from hauliers and depots.
• Other administration tasks as determined by the Customer Service Manager.

Skills

Strong communication

MS Office proficient

Organisational skills

Flexibility

Tools

MS Office

Job description

Culina Group Limited in Telford is seeking a Customer Service Administrator to join our busy team on a full-time permanent basis. Working hours are 4 on 4 off, 6am–6pm, and the salary is £27,904 per annum.

You will coordinate frontline responses, resolve problems and customer requests, liaise with operational teams, and fulfil all office functions while supporting the Customer Service Manager. The role requires strong communication, MS Office proficiency, and the ability to work to deadlines in