Customer Service Administrator

Culina Group; Market Drayton; On-site; GBP 23,431 - 28,638; Full time

Benefits offered by this job

Annual Leave – 28 days inclusive of bank holidays

Contributory Pension Scheme

Life Assurance

Wellness Programme

Eye Care Vouchers

Reward & Recognition

Everyday Discounts

Job summary

A leading logistics company in the UK is looking for a Customer Service Administrator on a 12-month fixed-term contract. The role involves supporting day-to-day customer service administration, resolving queries, and providing contract support in a fast-paced environment. Ideal candidates are reliable, adaptable, and possess good computer skills, including Microsoft Office and SAP. This position offers a yearly salary of £26,035 along with benefits such as 28 days annual holiday and a pension scheme.

Qualifications

• Experience in customer service is preferable but not essential.
• Flexibility with shift patterns based on business needs.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide outstanding contract support and customer service.
• Answer calls for both internal and external personnel.
• Resolve customer and client queries.
• Collate data for client KPI packs and reports.

Skills

Flexibility

Customer service skills

Computer literacy

Problem-solving

Geographical knowledge

Reliable and conscientious attitude

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

SAP

Job description

• Compensation: GBP 26,035 - GBP 26,035 - yearly

Company Description

Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

Culina Logistics have a new opportunity fora Customer Service Administrator to join our friendly team. The Customer Service Administrator will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

Please note: this is a 12 month Fixed Term Contract.

Salary:£26,035.50 per annum.

Key Duties of a Customer Service Administrator:

• Answering calls for both internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI packs and internal business reporting.
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• Check PODs have cleared on the system, investigate and clear down unallocated POD’s.
• Chase outstanding POD’s from hauliers, depots, etc.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Service Manager.

Qualifications

• The ability to be flexible is essential as the shift pattern may change based on business need.
• Previous experience is desirable not essential,as full training will be given.
• Good geographical knowledge.
• Computer literate including proficiency in Microsoft Excel, PowerPoint and Outlook.
• SAP experience.
• Ability to work in a fast paced environment.
• Conscientious and reliable with adaptable attitude.

Additional Information

As part of our drive to make Culina Logistics a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave– 28days inclusive of the bank holidays.
• Pension scheme –We want colleagues to enjoy a comfortable retirementso we offer acontribution of 4% employee and 4% employer.
• Life Assurance- x2 your annual salary.
• Wellness –Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers –We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition –We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts- Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!