Customer Service Administrator

CML; Telford; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual Leave 20 days

Pension scheme 4% employee 4% employer

Life Assurance 2x salary

Employee Assistance Programme

Eye Care Vouchers

Employee of the Month/Year

Retail discounts

Job summary

CML (Part of the Culina Group) in Telford is seeking a Customer Service Administrator to join our team on a full-time permanent basis. The role coordinates frontline responses, handles customer requests, liaises with other operational teams, and supports all office functions under the CS Manager.

Working hours are 4 on 4 off, 6am-6pm, with a salary of £27,904 per year. You will maintain client KPI packs, generate reports, and ensure timely communication with internal colleagues while keeping a

Qualifications

• Strong communication skills required to build rapport with clients and colleagues.
• Excellent organisational abilities to manage multiple tasks in a busy environment.
• Ability to meet tight deadlines and manage time effectively.

Responsibilities

• Coordinate frontline responses and handle customer requests.
• Liaise with operational teams and support the CS manager.
• Produce reports and ensure accurate data for KPI packs.
• Maintain high level of customer focus and service quality.

Skills

Strong communication

Organisational skills

Time management

Flexibility

Customer liaison

Tools

MS Office

Job description

Company Description

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

Company Description

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

CML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive... A place where you're valued, challenged, and inspired!

Job Description

An exciting opportunity has arisen for a Customer Service Administrator to join our friendly team in Telford on a full time permanent basis!

Working hours: 4 on 4 off, 6am-6pm.

Salary: £27,904 per annum.

As a Customer Service Administrator you will co-ordinate front line response deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS manager whenever necessary.

Key Duties Of a Customer Service Administrator Include

• Answering calls for both internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Collating accurate information for client KPI packs and internal business reporting.
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• Check PODs have cleared on the system, investigate and clear down unallocated POD’s.
• Chase outstanding POD’s from hauliers, depots, etc.
• Other administration tasks as determined by the Customer Service Manager.

Qualifications

• Strong communication skills with the ability to build rapport.
• Computer literate with a good working knowledge of MS Office.
• Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
• Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
• Able to work to tight deadlines and manage your own time effectively.

Additional Information

As part of our drive to make CML a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Benefits

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave - 20 days inclusive of the bank holidays.
• Pension scheme - We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance - x2 your annual salary.
• Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!