Account Administrator

iForce Limited; Corby; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave 28 days incl. BH

Pension scheme: employee 5%, employer

Life Assurance - x2 salary

Eye Care Vouchers

Wellness - EAP 24/7

Employee of the month / long service

Job summary

iForce Limited in Corby is seeking an Account Administrator to join our Client Service team on a full-time fixed-term basis for 12-14 months. You will handle client queries, manage reports, and support stock and order processes to deliver accurate service.

Working hours are Monday to Friday, 8am-4pm, with a clear focus on delivering excellent customer care and efficient administration in a busy logistics environment. This role offers development opportunities within Culina Group.

Qualifications

• Previous administrative experience is desired.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work using own initiative.
• IT literacy with MS Office proficiency.

Responsibilities

• Handle client queries and log issues for the site.
• Create and circulate reports for Returns and E.fulfilment.
• Manage client inbox and respond to emails professionally.
• Assist Merchandisers with stock, replenishment, and orders.
• Process order corrections and re-work instructions.
• Support wholesale despatches and paperwork.

Skills

Administrative experience

Verbal and written communication

Attention to detail

Initiative

Time management

Customer service

Tools

MS Office Suite

Job description

Company Description

iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

An exciting opportunity has arisen for an enthusiastic and outgoing individual to join our Client Service team in Corby on a full time fixed term basis for 12-14 months.

Salary

£26,409 per annum.

Working hours

Monday-Friday, 8am-4pm.

As an Account Administrator you will work within the administrative team to deliver excellent customer service through efficient and accurate delivery of day to day tasks, whilst assisting the AE in delivering innovation and exceptional service levels.

Key Duties of an Account Administrator

• Management of client queries and log issues with site accordingly.
• Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified.
• Management of client inbox, and respond to emails in a professional and timely manner.
• Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment.
• Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.
• Managing back orders and accompanying Intraday calls and emails.
• Supporting with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
• Provide annual leave cover for the Account Executive and administration colleagues.
• General maintenance on ReSCU and SMaRT in line with trained practices (SOPs).
• Liaising with client key contact on a daily basis in an articulate and efficient manner.

Qualifications

• Previous administrative experience is desired.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work using own initiative.
• IT literate with knowledge surrounding MS Office.
• Effectively prioritising work load in order to meet set deadlines.
• Customer Service driven, in order to maintain a high level of customer focus.

Additional Information

As part of our drive to make IForce a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – 28 days inclusive of the bank holidays.
• Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 3% employer.
• Life Assurance - x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!