Account Administrator

Iforce; Corby; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Annual Leave 28 days

Pension scheme

Life Assurance

Wellness – EAP

Eye Care Vouchers

Reward & Recognition

Retail discounts

Job summary

IForce is seeking an Account Administrator in Corby to join our Client Service team on a full-time fixed-term contract for 12-14 months. The role involves handling client queries, processing orders, and providing accurate admin support to ensure top-tier service and timely reporting.

You will work 8am to 4pm, Monday to Friday, with a salary of £26,409 per annum, and will contribute to the smooth day-to-day operation of Returns, E.fulfilment and stock queries while modelling professional

Qualifications

• Previous administrative experience is desired.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work using own initiative.
• IT literate with knowledge surrounding MS Office.
• Effectively prioritising work load in order to meet set deadlines.
• Customer Service driven, in order to maintain a high level of customer focus.

Responsibilities

• Management of client queries and log issues with site accordingly.
• Assist with the creating and circulation of reports for Returns and E.fulfilment in line with timeframes.
• Management of client inbox, and respond to emails in a timely manner.
• Assisting clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment.
• Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in SOPs.
• Managing back orders and accompanying intraday calls and emails.
• Supporting Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
• Provide annual leave cover for the Account Executive and administration colleagues.
• General maintenance on ReSCU and SMaRT in line with trained practices (SOPs).
• Liaising with client key contact on a daily basis in an articulate and efficient manner.

Skills

Administrative experience

Excellent communication

Attention to detail

Initiative

Customer service

Tools

MS Office

Job description

An exciting opportunity has arisen for an enthusiastic and outgoing individual to join our Client Service team in Corby on a full time fixed term basis for 12-14 months.

Salary: £26,409 per annum.

Working hours: Monday-Friday, 8am-4pm.

As an Account Administrator you will work within the administrative team to deliver excellent customer service through efficient and accurate delivery of day to day tasks, whilst assisting the AE in delivering innovation and exceptional service levels.

Key Duties of an Account Administrator:

• Management of client queries and log issues with site accordingly.
• Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified.
• Management of client inbox, and respond to emails in a professional and timely manner.
• Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment.
• Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.
• Managing back orders and accompanying Intraday calls and emails.
• Supporting with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
• Provide annual leave cover for the Account Executive and administration colleagues.
• General maintenance on ReSCU and SMaRT in line with trained practices (SOPs).
• Liaising with client key contact on a daily basis in an articulate and efficient manner.

Qualifications

• Previous administrative experience is desired.
• Excellent verbal and written communication skills.
• Exceptional attention to detail.
• Ability to work using own initiative.
• IT literate with knowledge surrounding MS Office.
• Effectively prioritising work load in order to meet set deadlines.
• Customer Service driven, in order to maintain a high level of customer focus.

Additional Information

As part of our drive to make IForce a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – 28 days inclusive of the bank holidays.
• Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 5% employee and 3% employer.
• Life Assurance - x2 your annual salary.
• Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!