Client Service Executive

Optima Recruitment; Leatherhead; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A growing recruitment agency in Leatherhead is looking for a proactive Client Service Executive to join their team. This role involves being the first point of contact for client queries, maintaining CRM systems, onboarding new customers, and supporting account management. The ideal candidate will possess strong client-facing skills, be proficient in MS Office, and be able to prioritize multiple enquiries effectively. A hybrid working model is offered with competitive salary and benefits.

Benefits

Free parking

25 days holiday

Excellent company benefits

Qualifications

• Strong client facing and presenting skills.
• Ability to demonstrate products to customers.
• Proficient in Outlook and MS Office.
• Comfortable managing multiple customer enquiries at once.

Responsibilities

• Serve as first point of contact for client queries via service desk.
• Maintain up-to-date information on CRM systems.
• Onboard and train new customers.
• Support light account management activities.

Skills

Client facing skills

Product demonstration

Proficient in Outlook and MS Office

Presentation skills

Multitasking

Strong follow-through

Quick learner

Job description

Client Service Executive

Our client is looking for a proactive and customer‑focused Client Service Executive to join their friendly, ambitious and growing team.

You will be the first point of contact for client/customer queries via their service desk and telephone support line, while maintaining accurate and up‑to‑date information on their CRM systems. You will also play a key role in onboarding and training new customers, facilitating product enquiries, and supporting light account management activities in close collaboration with the wider Commercial team.

• £30,000 - £35,000 (DOE)
• Leatherhead
• Monday to Friday, 9.00 am - 5.30 pm
• Hybrid (3 days office)
• Free parking
• 25 days holiday
• Excellent company benefits

Aptitude, Skills & Abilities

• Strong client facing and presenting skills.
• Ability to demonstrate products to customers.
• Proficient in Outlook and MS Office.
• Presentation skills: able to convey a point in a clear and effective way while delivering in a professional yet warm and personable style.
• Comfortable managing multiple customer enquiries at once and prioritising effectively.
• Strong follow‑through to ensure customer issues are fully resolved.
• Ability to learn new systems and processes quickly.

Personal Attributes / Disposition

• Communication skills: excellent verbal, written and interpersonal.
• Results orientation: you are a person who likes to complete a project on time and done well.
• Teamwork: able to work effectively with others in a group and participate in new ideas generation.
• Approachable and friendly style when engaging with customers.
• Takes ownership of tasks and sees things through to completion.
• Open to feedback and willing to adapt based on team or customer needs.
• Shows initiative and suggests improvements when spotting inefficiencies.

Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice!

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

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Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.