Client Service Administrator

TN United Kingdom; Guildford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading mobility tax services provider in Guildford is seeking an administrative assistant to deliver comprehensive support to the team. The role involves managing client information, providing customer service, and handling various administrative tasks to ensure smooth operations.

Qualifications

• Experience in administrative assistance and customer service.

Responsibilities

• Deliver comprehensive administrative assistance to the team.
• Provide outstanding customer service via telephone and other communication channels.
• Maintain and update client information across databases.

Job description

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My client based in Guildford, a global front-runner in mobility tax services, seamlessly providing solutions across multiple jurisdictions. Our unwavering dedication lies in providing dynamic and tailored solutions for small businesses, multinational corporations, and discerning private clients, irrespective of where they are based.

Job Description

• Deliver comprehensive administrative assistance to the team.
• Provide outstanding customer service via telephone and other communication channels.
• Maintain and update client information across CCH, internal databases, and client portals.
• Manage incoming and outgoing post, including scanning, saving, and distributing documents to appropriate team members.
• Monitor and manage clients' online HMRC accounts.
• Maintain and update client tracking systems.
• Draft standard correspondence to HMRC.
• Prepare and upload tax returns and other relevant documents to client portals.
• Support additional administrative or client-related tasks as needed.
• Print tax returns and prepare associated correspondence and packaging.
• Set up new client profiles and records.
• Maintain and update central workpaper files and documentation.
• Create and manage PDF workpaper files for US clients.
• Keep US client trackers current and accurate.
• Draft and issue engagement letters.
• Upload and download documents via ShareFile.
• Provide administrative support to Managers, Senior Managers, and Partners as required.

The Successful Applicant

The successful candidate will have experience with the above.