Customer service administrator

TN United Kingdom; Watford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Watford is seeking a dedicated individual for a customer service admin role. This position involves processing contracts, managing customer communication, and collaborating with internal teams. The company values employee growth and offers a hybrid work model after training, making it an exciting opportunity for those looking to advance in a supportive environment.

Qualifications

• Experience in a busy customer service admin role.
• Familiarity with service level agreements.

Responsibilities

• Process contracts and orders.
• Liaise with internal teams and manage cases.
• Maintain communication with customers.

Skills

Attention to Detail

Communication

Customer Service

Job description

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(Hybrid after training, must be able to travel to head office in Watford)

Our client is a market leader within their industry and an award-winning company. Known for their year-on-year growth and commitment to customer service excellence, their continued expansion makes them an exciting business to join.

If you are seeking a forward-thinking company that invests in its employees and offers great benefits and opportunities for growth, please see below.

Your role

1. Process contracts and orders
2. Prepare contracts
3. Liaise and work closely with internal teams
4. Manage cases effectively
5. Keep customers updated on progress
6. Collaborate with third-party partners to meet deadlines
7. Maintain communication with customers via email and phone
8. Demonstrate strong attention to detail
9. Exhibit excellent written and verbal communication skills
10. Have experience working in a busy customer service admin role
11. Be familiar with working to company service level agreements
12. Be able to prioritize tasks and remain flexible

Please note: This advert will remain open until the vacancy is filled. Interviews will be conducted throughout this period, so we encourage early applications to avoid missing out.

Tate is acting as an Employment Business for this vacancy.

Tate is committed to promoting equal opportunities. We aim to provide the best experience for all candidates and encourage you to inform us of any adjustments needed during the application or interview process. Your comfort and accessibility are our priorities. We also value your individuality and invite you to share your preferred pronouns in your application.