Client Service Administrator

Michael Page (UK); Guildford; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading company in mobility tax services is seeking an administrative assistant in Guildford. The role involves delivering administrative support, managing client information, and ensuring compliance with AML regulations. The ideal candidate will have experience in administrative tasks and customer service. The company offers private dental and medical insurance as part of the benefits package.

Benefits

Private dental insurance

Private medical insurance

Qualifications

• Experience with administrative assistance and customer service.

Responsibilities

• Deliver comprehensive administrative assistance to the team.
• Facilitate client onboarding, including conducting AML checks.
• Prepare and upload tax returns and other relevant documents.

Job description

Immediate start

Paying Up To £29,000

About Our Client

My client, based in Guildford, is a global frontrunner in mobility tax services, seamlessly providing solutions across multiple jurisdictions. Our unwavering dedication lies in delivering dynamic and tailored solutions for small businesses, multinational corporations, and discerning private clients, regardless of their location.

Job Description

1. Deliver comprehensive administrative assistance to the team.
2. Provide outstanding customer service via telephone and other communication channels.
3. Facilitate client onboarding, including conducting Anti-Money Laundering (AML) checks.
4. Maintain and update client information across CCH, internal databases, and client portals.
5. Manage incoming and outgoing post, including scanning, saving, and distributing documents to appropriate team members.
6. Monitor and manage clients' online HMRC accounts.
7. Maintain and update client tracking systems.
8. Draft standard correspondence to HMRC.
9. Prepare and upload tax returns and other relevant documents to client portals.
10. Support additional administrative or client-related tasks as needed.
11. Print tax returns and prepare associated correspondence and packaging.
12. Set up new client profiles and records.
13. Maintain and update central workpaper files and documentation.
14. Create and manage PDF workpaper files for US clients.
15. Keep US client trackers current and accurate.
16. Draft and issue engagement letters.
17. Upload and download documents via ShareFile.
18. Provide administrative support to Managers, Senior Managers, and Partners as required.

The Successful Applicant

The successful candidate will have experience with the above.

What's on Offer

• Private dental insurance
• Private medical insurance