Senior Client Relationship Manager

Maxwell Bond; Manchester; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Commission-based earnings

Hybrid work model

Job summary

Maxwell Bond is seeking a Client Relationship Manager for our Manchester hybrid team. You will manage a portfolio of recruitment agency clients, drive referrals, and grow accounts through outbound outreach and face-to-face meetings.

Ideal candidates have 12+ months of outbound sales experience, a track record of hitting KPIs, and strong communication skills to build lasting client relationships.

Qualifications

• Minimum 12 months outbound sales experience.
• Proven track record meeting sales KPIs and targets.
• Comfortable making outbound calls and generating opportunities.
• Strong relationship-building and communication skills.
• Commercial mindset to identify opportunities beyond servicing accounts.
• Experience in B2B sales, recruitment, financial services, insurance, telecoms or other target-driven sales.
• Confident in face-to-face client meetings and managing multiple relationships.

Responsibilities

• Manage and develop a portfolio of existing recruitment agency clients.
• Proactively contact clients to generate referrals and opportunities.
• Build relationships via phone, email, LinkedIn and face-to-face meetings.
• Identify cross-sell opportunities and grow accounts.
• Work toward sales targets including outbound calls and talk time.
• Attend client meetings, events and hospitality.
• Manage your pipeline and account performance.

Skills

Outbound sales

Relationship building

Communication skills

B2B sales

Tools

CRM software

Job description

Client Relationship Manager

Sector: Payroll / Contractor Services
Location: Manchester – Hybrid
Salary: £30,000 + £15,000 commission

We’re working with an established business in the contractor services market that is looking to add a Client Relationship Manager to its Manchester team.

This is a good opportunity for someone with a strong outbound sales background who wants to move into a role with more ownership of client relationships, while still having a clear commercial focus and earning potential.

You’ll inherit a portfolio of warm recruitment agency clients, with responsibility for building relationships, generating referrals and identifying opportunities to grow those accounts. It’s not a traditional desk-based Account Management role either – you’ll be encouraged to get out and meet clients regularly.

The role

• Manage and develop a portfolio of existing recruitment agency clients.
• Proactively contact clients to generate referrals and identify new opportunities.
• Build relationships across your accounts through phone, email, LinkedIn and face-to-face meetings.
• Understand client requirements and identify opportunities to cross-sell and grow accounts.
• Work towards clear sales and activity targets, including outbound calls and talk time.
• Attend regular client meetings, events and hospitality.
• Manage your own pipeline and account performance.

Package

• £30,000 basic salary.
• £15,000+ commission potential.
• Manchester-based role with regular client visits.
• Established client portfolio to develop.
• Clear opportunity to progress within a growing commercial team.

Ideal profile

• At least 12 months’ outbound sales experience.
• Proven track record of working towards sales KPIs and targets.
• Comfortable proactively picking up the phone and creating opportunities.
• Strong relationship-building and communication skills.
• Commercial mindset – able to spot opportunities rather than simply service accounts.
• Experience in B2B sales, recruitment, financial services, insurance, telecoms or another target-driven sales environment would translate well.
• Confident meeting clients face-to-face and managing multiple relationships.

If you’re performing well in an outbound sales role but want the opportunity to build longer‑term client relationships, get out and meet customers and still be rewarded commercially, this could be a really good next step.