Client Relationship Manager

QA Ltd; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading tech training company in Leeds is seeking a Client Relationship Manager to drive customer relationships and achieve sales targets. This hybrid role emphasizes the importance of B2B experience and a customer-centric approach. Responsibilities include maintaining client networks, facilitating meetings, and ensuring quality delivery. With a competitive salary and uncapped commission, this is an excellent opportunity for those looking to thrive in a dynamic environment.

Benefits

27 days holiday

Pension and income protection

Employee discounts benefit hub

Training days and courses

Qualifications

• Proven track record of achieving sales targets.
• Experience resolving queries and providing effective solutions.
• Ability to work to tight deadlines with high accuracy.

Responsibilities

• Grow existing customer and partner relationships.
• Maintain a strong online presence to expand network.
• Facilitate client meetings to present solutions.
• Ensure client projects meet QA's quality standards.
• Prepare quotes and proposals aligned with requirements.
• Input, analyse, and interpret sales data.
• Deliver exceptional customer service to build long-term relationships.

Skills

B2B sales experience

Consultative sales techniques

Ability to establish relationships

Strong personal values

Tools

CRM platforms

Job description

About The Role

• The role : Client Relationship / Sales / Business Development / Relationship Manager
• Location : Leeds = Hybrid – 3 days in the office & 2 days at home
• Contract : Full time, 37.5 hrs per week
• Package : competitive base salary with an uncapped commission and incentive-based rewards

Role overview

What You’ll Be Doing

• You’ll be responsible for growing existing customer and partner relationships, delivering against specific, measurable targets across a broad range of products and services.

Key Responsibilities

• Identify and engage key stakeholders and decision-makers within existing customers and partners through business development and client referrals.
• Maintain a strong online presence on platforms such as LinkedIn to expand your network and enhance QA’s marketing reach.
• Facilitate client meetings to present relevant solutions and maximize sales opportunities.
• Ensure client projects are delivered within scope and timelines, meeting QA’s quality standards.
• Prepare quotes and proposals, delivering high-quality presentations aligned with customer and partner requirements.
• Input, analyse, and interpret sales data to strategically prioritize your pipeline and consistently achieve targets.
• Deliver exceptional customer service to build long-term commercial relationships.
• Develop deep product knowledge to position offerings accurately within the market.
• Identify revenue opportunities by thoroughly understanding client needs and challenges.
• Maintain a broad view of OneQA opportunities and initiate conversations across our full portfolio.

Key Working Relationships

• Sales, Scheduling, Finance, Bids, SMEs, and Delivery teams.

Your Experience

• Proven track record of achieving sales targets.
• B2B sales experience.
• Ability to work to tight deadlines with high accuracy.
• Experience resolving queries and providing effective solutions.
• Proficient in IT systems, including CRM platforms.

Your Knowledge

• Strong understanding of consultative sales techniques.
• Familiarity with procurement processes.
• Ability to build rapport and establish relationships with strategic decision-makers.
• Comprehensive knowledge of the sales cycle from prospecting to closing.
• Full understanding of delivering outstanding customer service.

What You’ll Bring to QA

• Customer‑centric approach with an entrepreneurial mindset.
• Strong personal values aligned with QA’s culture.
• Willingness to undertake DBS, BPSS, SC, DV, Disclosure Scotland, or similar checks if required.

About Us

How we’ll help with finance matters

• 27 days holiday
• Competitive salary
• In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.

Personal growth

• Learning and opportunity is at the core of what we do – and that applies to you too!
• You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days / year to do this). You can also delve deep into our world‑class digital learning content on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.

Our people

• We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity – our rankings on The Inclusive Top 50 UK Employers List are a testament to this.
• We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.

A little about QA

• At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest‑growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.
• We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort‑based modalities to apply skills at pace and at scale. Our unique end‑to‑end learning solution draws from deep expertise across apprenticeships and instructor‑led training, and self‑paced learning. QA is headquartered in London and New York. Learn more at QA.com
• If this is what you’re looking for, here are the next steps :
• Hit the apply button and register on our QA website to fill out our quick and easy application form.