Client Relationship Manager

Plus One Personnel; Kenilworth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A B2B events company based in the United Kingdom is seeking a Client Relationship Manager for a maternity cover contract. This full-time role involves managing relationships with business sponsors, overseeing event coordination, and ensuring clients have a positive experience. Ideal candidates will have excellent communication skills and the ability to work flexible hours. This is a great opportunity to join a well-established business in an exciting sector.

Qualifications

• Experience in managing B2B customer relationships.
• Professionalism and attention to detail are essential.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Lead customer onboarding and communications.
• Liaise with event speakers to create impactful experiences.
• Track and report on sponsor success at events.

Skills

Managing B2B customer relationships

Excellent written and verbal communication skills

Client-focused and enthusiastic

Ability to work independently and as part of a team

Attention to detail

Job description

This role is a maternity cover contract to commence ASAP. The contract will run until March 2027, with the possibility of extension.

Our client is a successful B2B events business who run corporate events and conferences across the globe. They are now looking to hire a Client Relationship Manager to join on a full-time basis. The ideal candidate will have experience in building excellent business-to-business (B2B) customer relationships and be able to converse confidently over the phone and by email. This is a fantastic opportunity to join a well-established business within a fast-paced and exciting industry sector.

Key Duties & Responsibilities:

• Lead customer onboarding, including communication with the team once a new customer is confirmed.
• Liaise with event speakers and design sessions to help customers (event sponsors) create impactful event experiences.
• Analyse the portfolio of events to identify opportunities for sponsors and maximise their partnership.
• Coordinate effective processes for each sponsor, ensuring alignment between delegates and sponsor objectives.
• Document sponsor communications and maintain accurate records.
• Advise and collaborate with internal teams (Events, Content, Marketing and Delegate) to ensure sponsors have a positive experience before, during, and after events.
• Track and report on sponsor success at events.
• Build positive, long-term relationships with sponsors through regular meetings and scheduled communications.
• Oversee marketing and social media activity to ensure sponsor exposure.
• Represent the company at external events as required.
• Secure hosts for sessions and coordinate initial communications between hosts and the events team.

Skills & Experience Required:

• Experience in managing B2B customer relationships.
• Enthusiastic, energetic, and client-focused.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Target-driven and dedicated to delivering outstanding client experiences.
• Willingness to work flexible and sometimes irregular hours, including occasional evenings and weekends, to meet client and event needs.
• Professionalism and attention to detail are essential.

If you are available to work at short notice and able to commit to a fixed-term maternity contract, then we would love to hear from you. Please apply in the usual way or contact Stuart Moore directly if you would like any additional information about this opportunity.