Client Relationship Director

Randstad CPE; City Of London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Client Relationship Director to manage high-value client accounts while ensuring satisfaction and growth. The ideal candidate will have over 8 years of agency and client management experience, along with a strong financial acumen and excellent leadership skills. Responsibilities include strategic account oversight, project delivery, and mentoring the Client Service team. This role offers an opportunity to drive client success and foster a collaborative culture.

Qualifications

• 8+ years of agency and client management experience.
• Proven track record in client satisfaction and growth.
• Ability to initiate and lead business discussions with C-Suite clients.

Responsibilities

• Serve as the primary point of contact for top-tier clients.
• Develop strategic plans for key accounts.
• Lead and mentor the Client Service team.
• Ensure timely project delivery while monitoring budgets.
• Implement strategies to retain and grow high-value accounts.

Skills

Deep understanding of the property and place ecosystem

Excellent communication and presentation skills

Strong financial and commercial acumen

Entrepreneurial spirit

Job description

Client Relationship Director

Key Responsibilities

• Managing Client Accounts: Serving as the primary point of contact for top-tier clients, managing satisfaction, handling escalations, acting as the client's voice internally, and initiating relationship‑building efforts.
• Strategic Account Oversight: Develop strategic plans for key accounts, identify upsell/cross‑sell opportunities, and track performance against client‑specific KPIs.
• Team Leadership: Lead, mentor, and develop the Client Service team, fostering a collaborative, high‑performance culture.
• Project Delivery: Ensure projects are delivered on time, within scope, and monitor budgets for profitability, recommending workflow improvements as needed.
• Growth and Retention: Oversee client onboarding and implement strategies to retain and grow high‑value accounts.
• Marketing & New Business: Represent the agency externally and support the new business team in pitches for strategic clients.

Required Skills & Experience

• Expertise: Deep understanding of the property and place ecosystem, including ownership structure, and the role of brands and marketing communications.
• Focus: A strong passion for achieving excellence across the entire client experience and a continuous improvement mindset.
• Interpersonal & Leadership: Excellent communication, presentation, and interpersonal skills; ability to lead, inspire, and collaborate effectively with both internal teams and clients utilizing an authentic leadership style.
• Commercial Acumen: Strong financial and commercial skillset to ensure profitable work, paired with an entrepreneurial spirit.
• Experience:
• 8+ years of agency and client management experience.
• Proven track record in client satisfaction, growth, and leading/developing a Client Service team.
• Strong understanding of marketing principles, strategy, and campaign execution.
• Ability to initiate and lead business discussions with C‑Suite level clients.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Closing date: Jan 8th 2026.