Client Relations & Service Delivery Associate

Global Payments Inc.; Gateshead; On-site; GBP 28,000 - 42,000; Full time

Job summary

Global Payments Inc. is seeking a Client Relations Account Manager I to join our Operations Service Excellence team in the UK.

You will act as the primary liaison for client service, manage ongoing relationships, and coordinate cross-functional teams to ensure excellent service delivery for Worldpay clients. The role emphasizes strong relationship management, clear communication, and the ability to balance multiple priorities while delivering outstanding client experiences across banking and

Qualifications

• Proven experience in client-facing roles such as account management or customer service.
• Strong relationship-building and client-retention skills.
• Excellent written and verbal communication with internal and external stakeholders.

Responsibilities

• Build and maintain long-term relationships with assigned clients.
• Serve as the primary contact for service-related matters and issue resolution.
• Coordinate with clients and internal teams to ensure seamless service delivery.
• Monitor performance and identify opportunities to improve the client experience.
• Advocate for client needs to ensure alignment with business objectives.

Skills

Relationship management

Customer service

Communication skills

Stakeholder management

Multitasking

Collaboration

Job description

Global Payments Inc. is seeking a Client Relations Account Manager I to join our Operations Service Excellence team in the UK.

You will act as the primary liaison for client service, manage ongoing relationships, and coordinate cross-functional teams to ensure excellent service delivery for Worldpay clients. The role emphasizes strong relationship management, clear communication, and the ability to balance multiple priorities while delivering outstanding client experiences across banking and