Global Payments Client Services Lead

Crown Agents Bank; Greater London; Hybrid; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Pension plan

Life Assurance

Group Income Protection

Private Medical Insurance

Discretionary Bonus

Annual Leave

Volunteering Days

Benefit Hub

Job summary

Crown Agents Bank in London is seeking a Client Services professional to join the Operations team. You will handle general client enquiries, liaise with internal teams to resolve payment issues, and support clients on the payment channels they use.

The role emphasizes maintaining strong client relationships, reviewing client instructions, and supporting day-to-day activities in a hybrid model with three days on-site.

Qualifications

• Bachelor’s degree preferred.
• 3–5 years in a banking or financial services environment.
• Knowledge of payments including SWIFT, ACH and mobile.
• French or Spanish language skills an advantage.

Responsibilities

• Handling general client enquiries, phone calls, emails and letters.
• Liaising with multiple internal teams to resolve payment issues raised by clients.
• Provide support to clients in relation to the payment channel they are using.
• Oversight of client database, including client files, Mandates, SLAs and Tariffs.
• Advising clients on the use of correct payment formats in line with payments regulation.
• Manage standing orders on client accounts.
• Liaise with clients regarding sanction hits on payments.
• Review and approve written client instructions versus Mandate and signature list.
• Undertake projects as and when required alongside day-to-day activities.

Skills

Client services

Payments knowledge

Communication

Education

Bachelor's degree preferred

Tools

SWIFT

ACH

Mobile payments

Job description

Crown Agents Bank in London is seeking a Client Services professional to join the Operations team. You will handle general client enquiries, liaise with internal teams to resolve payment issues, and support clients on the payment channels they use.

The role emphasizes maintaining strong client relationships, reviewing client instructions, and supporting day-to-day activities in a hybrid model with three days on-site.