Payments Solutions Analyst II - Customer & Tech Support

Global Payments; Leicester; On-site; GBP 26,000 - 32,000; Full time

Job summary

Global Payments is seeking a customer/technical support specialist in the United Kingdom. You will assist developers integrating with the Global Payments platform, handling onboarding, in-life support and escalations.

You will engage customers and their developers via calls and online meetings, respond to tickets within SLAs, document resolutions for audit trails and collaborate with cross-functional teams to ensure timely, accurate responses.

Qualifications

• Minimum 1 year experience in a customer or technical support role.
• Enthusiasm and desire to succeed; a winning mentality.
• Clear communicator with excellent written, verbal and listening skills.
• Ability to collaborate cross-functionally to translate customer and business requirements into solutions.
• Able to manage multiple projects and customers simultaneously and adapt to changing conditions.

Responsibilities

• Supporting developers with their integration into the Global Payments platform—onboarding, in-life and escalations.
• Holding phone calls and joining online meetings with customers and their developers to discuss eCommerce topics.
• Responding to tickets within SLAs and ensuring customers are well looked after, providing first-class customer service.
• You’ll be the face and voice of Global Payments during interactions and document resolutions for audit trails.
• Collaborate with other teams to ensure timely and accurate responses to customer queries.

Skills

Clear communicator

Communication skills

Customer service

Cross-functional collaboration

Problem solving

Multitasking

Adaptable

Education

Degree in IT/CS

Tools

Docs

Sheets

Meet

Kibana

Grafana

HTML

XML

CSS

Job description

Global Payments is seeking a customer/technical support specialist in the United Kingdom. You will assist developers integrating with the Global Payments platform, handling onboarding, in-life support and escalations.

You will engage customers and their developers via calls and online meetings, respond to tickets within SLAs, document resolutions for audit trails and collaborate with cross-functional teams to ensure timely, accurate responses.