Client Relations Account Manager I

Global Payments Inc.; Gateshead; On-site; GBP 28,000 - 42,000; Full time

Job summary

Global Payments Inc. is seeking a Client Relations Account Manager I to join our Operations Service Excellence team in the UK.

You will act as the primary liaison for client service, manage ongoing relationships, and coordinate cross-functional teams to ensure excellent service delivery for Worldpay clients. The role emphasizes strong relationship management, clear communication, and the ability to balance multiple priorities while delivering outstanding client experiences across banking and

Qualifications

• Proven experience in client-facing roles such as account management or customer service.
• Strong relationship-building and client-retention skills.
• Excellent written and verbal communication with internal and external stakeholders.

Responsibilities

• Build and maintain long-term relationships with assigned clients.
• Serve as the primary contact for service-related matters and issue resolution.
• Coordinate with clients and internal teams to ensure seamless service delivery.
• Monitor performance and identify opportunities to improve the client experience.
• Advocate for client needs to ensure alignment with business objectives.

Skills

Relationship management

Customer service

Communication skills

Stakeholder management

Multitasking

Collaboration

Job description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for a Client Relations Account Manager I to join our ever-evolving Operations Service Excellence team and help us unleash the potential of every business.

What you’ll own as the Client Relations Account Manager

Responsible for ensuring excellent and consistent rapport with Worldpay clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery

• Build and maintain positive, long-term relationships with one or more assigned clients.
• Act as the primary point of contact for service-related matters, ensuring prompt issue resolution and strong client retention.
• Develop effective working partnerships with clients and internal Worldpay stakeholders.
• Coordinate with clients, Relationship Managers, and cross-functional teams to ensure seamless service delivery.
• Ensure all client documentation and operational requirements are completed accurately and in a timely manner.
• Monitor service performance and identify opportunities to enhance the client experience.
• Advocate for clients internally to ensure their needs and business objectives are understood and supported.

What You’ll Bring

• Strong relationship management and customer service skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Strong problem-solving and issue-resolution capabilities.
• Experience working in a client-facing, account management, or customer service environment.
• A collaborative approach and commitment to delivering outstanding client experiences.

It’s a bonus if you have:

• Prior banking or finance related experiences
• Broad knowledge of Worldpay products and related services

About The Team

To learn more about our winning teams, check out our world-class teams that own it every day.

What Makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer.