Client Relations & Bookings Coordinator

Baltic Recruitment; North East; On-site; GBP 23,000 - 25,000; Full time

Benefits offered by this job

Pension

36 days holiday (pro‑rata for part‑tim

Auto-enrolment pension scheme

Job summary

Baltic Recruitment is recruiting a Permanent Client Relationship Specialist for a client located in Newton Aycliffe, County Durham. The role focuses on retaining and acquiring clients across the UK, with administration support to a busy operations team.

Hybrid or flexible working options may be considered; the role reports to the Operations Manager and requires strong communication and IT skills, including MS Office, Teams and SharePoint.

Qualifications

• Experience liaising with customers via phone to support services.
• Experience in administration and general support tasks.
• Excellent interpersonal and communication skills.
• Strong IT skills, including Microsoft Office, Teams and SharePoint.
• Accurate and detail oriented with a professional telephone manner.

Responsibilities

• Retain clients/stores and acquire new clients via inbound and outbound channels.
• Foster strong relationships with clients and keep them regularly contacted.
• Ensure clients are contacted after a booking and arrange meetings.
• Coordinate with Venue/Coordinators for meetings with store decision makers.
• Collect data on stores to aid future bookings and relationship building.
• Manage Welcome and QC Call process; contact donors for positive sign-up experiences.
• Provide day-to-day admin support to the Venues team.
• Maintain diaries and be first point of contact for field staff traveling between venues.
• Develop and maintain positive internal and external relationships.

Skills

Customer liaison

Administration

Telephone service

Interpersonal skills

MS Office

Teams & SharePoint

Tools

Microsoft Office

Microsoft Teams

SharePoint

Job description

Baltic Recruitment is recruiting a Permanent Client Relationship Specialist for a client located in Newton Aycliffe, County Durham. The role focuses on retaining and acquiring clients across the UK, with administration support to a busy operations team.

Hybrid or flexible working options may be considered; the role reports to the Operations Manager and requires strong communication and IT skills, including MS Office, Teams and SharePoint.