Client Relationship Specialist

Baltic Recruitment Services Ltd; Newton Aycliffe; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

36 days holiday inclusive of Bank Holl

Auto-enrolment pension scheme

Job summary

Baltic Recruitment Services Ltd is seeking a Permanent Client Relationship Specialist in the Newton Aycliffe area. The role focuses on retaining clients, acquiring new stores, and supporting the Venues team with day-to-day operations.

Essential requirements include strong client-facing communication, administration skills, and proficient IT use. The position offers full-time or part-time options with a salary around £25,000 FTE, pro-rata for part-time, plus holiday and pension benefits.

Qualifications

• Experience liaising with customers/clients by phone to support the services.
• Experience in administration and general support tasks.
• Excellent interpersonal and communication skills.
• Proficient with Microsoft Office, Teams and SharePoint.

Responsibilities

• Retain existing clients/stores and acquire new ones via inbound and outbound calls.
• Maintain strong relationships and ensure regular contact with clients.
• Contact clients after bookings and arrange meetings with Venue Coordinators.
• Collect data on stores to inform future bookings and relationships.
• Support day-to-day operational field matters for the Venues team.
• Manage diaries and be the first point of contact for Venue Coordinators.
• Provide general administration support to the office.
• Develop and maintain positive working relationships internally and externally.
• Adhere to company policies, procedures and professional standards.

Skills

Interpersonal skills

Phone liaison

MS Office

Teams & SharePoint

Attention to detail

Telephone manners

Administrative support

Clear communicator

Public/customer service

Tools

Microsoft Office

Microsoft Teams

SharePoint

Job description

Baltic Recruitment are currently recruiting for a Permanent Client Relationship Specialist for a client located in Newton Aycliffe. Reporting into the Operations Manager, working closely with the wider Team, specialising in the retention and acquisition of Clients across the UK, as well as supporting the Team with various administration tasks.

Our client is willing to consider Full Time or Part Time applicants.

Client Relationship Specialist Experience:

• Retaining clients/stores and acquiring new clients/stores via both inbound and outbound channels.
• Fostering strong relationships with all clients/stores, ensuring they are contacted regularly.
• Ensure clients/stores are contacted following a booking.
• Arrange meetings for the Venue Coordinator to meet in person with Store Community Champions/Decision Makers.
• Continuously collect and obtain data on different stores that would be beneficial for future bookings.
• Collect specific data for new stores that would enable the Venue Coordinator to develop relationships, with a view to book in the future.
• Own and manage the internal Welcome and QC Call process. This will involve contacting donors on a regular basis to ensure they have experienced a positive sign-up process.
• Support the Venues team with day-to-day operational field matters.
• Manage various diaries within the Venues Team.
• Become the first point of contact for the Venue Coordinators to ensure they have all necessary information whilst traveling to the different Venues.
• Provide general administration support to the office.
• Develop and maintain positive working relationships both internally and externally.
• At all times to perform your role in accordance with the Company's policies, procedures, and standards.
• At all times to conduct yourself in a professional manner.
• For operational reasons, the Company reserves the right to transfer you to alternative duties. For this reason, it is a condition of employment that you are willing to do so, if requested, from time to time.

Client Relationship Specialist Candidates:

Essential:

• Experience of liaising directly with customers/clients via the phone to support the services of the Company.
• Experience of administration and support.
• Excellent interpersonal and communication skills.
• Strong IT skills, with experience of Microsoft Office, Microsoft Teams and SharePoint.
• Effective and clear communicator.
• Accuracy and attention to detail.
• Professional telephone manner.
• Dealing with the public in a helpful and friendly way, responding effectively to enquires and requests.
• Comfortable speaking to the telephone and used to making multiple calls a day.

Desirable:

• Working in an appointment booking environment.
• Experience of telephone operations.

Company Benefits:

• FTE Salary: £25,000 (this would be pro-rata for part time)
• 36 days holiday inclusive of Bank Holidays (this would be pro-rata if the role was part time)
• Auto-enrolment pension scheme: employee contribution: 5% and employer contribution: 3%

Full Time Working Hours:

• Monday to Friday, 9am - 5pm (35 hours a week - 7 hours a day with an unpaid lunchbreak)

Part Time Working Hours:

• 3 Days a week, candidates must be able to work a Friday (21 hours a week - candidates would preferably also work a Thursday)