Client Relationship Specialist

Baltic Recruitment Services Ltd; North East; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

FTE Salary: 25,000 (pro-rata for part‑

36 days holiday including Bank Holiday

Auto-enrolment pension: employee 5% /

Job summary

Baltic Recruitment Services Ltd is recruiting for a Permanent Client Relationship Specialist based in Newton Aycliffe. The role focuses on retaining and acquiring clients across the UK, with responsibilities spanning data collection, diary management, and day-to-day admin support.

Both full-time and part-time applicants are considered; standard hours are 9-5 for FT, with a 21-hour week for PT options. A proactive, customer-focused approach is essential.

Qualifications

• Experience liaising with customers via phone to support services.
• Experience of administration and support.
• Excellent interpersonal and communication skills.
• Strong IT skills with Microsoft Office, Teams and SharePoint.
• Effective and clear communicator.
• Accuracy and attention to detail.
• Professional telephone manner.
• Comfortable speaking on the phone and making multiple calls daily.

Responsibilities

• Retain clients and acquire new clients via inbound and outbound channels.
• Foster strong relationships with clients and stores; ensure regular contact.
• Coordinate meetings between Venue Coordinators and Store/Decision Makers.
• Collect and update data to support future bookings and relations.
• Support day-to-day operational field matters for the Venues team.
• Manage diaries for the Venues Team and be the first point of contact during travel.
• Provide general office administration and maintain positive internal/external relationships.

Job description

Baltic Recruitment are currently recruiting for a Permanent Client Relationship Specialist for a client located in Newton Aycliffe. Reporting into the Operations Manager, working closely with the wider Team, specialising in the retention and acquisition of Clients across the UK, as well as supporting the Team with various administration tasks.

Our client is willing to consider Full Time or Part Time applicants.

Client Relationship Specialist Experience:

• Retaining clients/stores and acquiring new clients/stores via both inbound and outbound channels.
• Fostering strong relationships with all clients/stores, ensuring they are contacted regularly.
• Ensure clients/stores are contacted following a booking.
• Arrange meetings for the Venue Coordinator to meet in person with Store Community Champions/Decision Makers.
• Continuously collect and obtain data on different stores that would be beneficial for future bookings.
• Collect specific data for new stores that would enable the Venue Coordinator to develop relationships, with a view to book in the future.
• Own and manage the internal Welcome and QC Call process. This will involve contacting donors on a regular basis to ensure they have experienced a positive sign-up process.
• Support the Venues team with day-to-day operational field matters.
• Manage various diaries within the Venues Team.
• Become the first point of contact for the Venue Coordinators to ensure they have all necessary information whilst traveling to the different Venues.
• Provide general administration support to the office.
• Develop and maintain positive working relationships both internally and externally.
• At all times to perform your role in accordance with the Company's policies, procedures, and standards.
• At all times to conduct yourself in a professional manner.
• For operational reasons, the Company reserves the right to transfer you to alternative duties. For this reason, it is a condition of employment that you are willing to do so, if requested, from time to time.

Client Relationship Specialist Candidates:

Essential:

• Experience of liaising directly with customers/clients via the phone to support the services of the Company.
• Experience of administration and support.
• Excellent interpersonal and communication skills.
• Strong IT skills, with experience of Microsoft Office, Microsoft Teams and SharePoint.
• Effective and clear communicator.
• Accuracy and attention to detail.
• Professional telephone manner.
• Dealing with the public in a helpful and friendly way, responding effectively to enquires and requests.
• Comfortable speaking to the telephone and used to making multiple calls a day.

Desirable:

• Working in an appointment booking environment.
• Experience of telephone operations.

Company Benefits:

• FTE Salary: 25,000 (this would be pro-rata for part time)
• 36 days holiday inclusive of Bank Holidays (this would be pro-rata if the role was part time)
• Auto-enrolment pension scheme: employee contribution: 5% and employer contribution: 3%

Full Time Working Hours:

• Monday to Friday, 9am - 5pm (35 hours a week - 7 hours a day with an unpaid lunchbreak)

Part Time Working Hours:

• 3 Days a week, candidates must be able to work a Friday (21 hours a week - candidates would preferably also work a Thursday).