Client Relationship Specialist — Retention & Growth

Baltic Recruitment; Newton Aycliffe; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

36 days holiday inclusive of Bank/Hol

Auto-enrolment pension scheme

Job summary

Baltic Recruitment is recruiting a Permanent Client Relationship Specialist for a client in Newton Aycliffe. The role blends client retention and acquisition with admin support, reporting to the Operations Manager and offering flexibility for full-time or part-time work.

Responsibilities include regular client contact, setting meetings, data gathering for future bookings, and coordinating with the Venue team. A professional telephone manner and strong IT skills are essential.

Qualifications

• Experience liaising with customers by phone and providing admin support.
• Strong administration and data handling skills.
• Proficient with Microsoft Office, Teams and SharePoint.

Responsibilities

• Retain clients/stores and acquire new ones via inbound/outbound calls.
• Ensure regular contact with all clients/stores and after each booking.
• Arrange meetings for Venue Coordinator with Store Decision Makers.
• Collect data on stores to aid future bookings.
• Manage the Welcome and QC Call process for donors.
• Support the Venues team with day-to-day field operations.
• Manage diaries for the Venues Team and act as first point of contact for Venue Coordinators.
• Provide general office administration and maintain internal relationships.

Skills

Customer liaison

Administration

Communication

Telephone handling

Tools

Microsoft Office

Microsoft Teams

SharePoint

Job description

Baltic Recruitment is recruiting a Permanent Client Relationship Specialist for a client in Newton Aycliffe. The role blends client retention and acquisition with admin support, reporting to the Operations Manager and offering flexibility for full-time or part-time work.

Responsibilities include regular client contact, setting meetings, data gathering for future bookings, and coordinating with the Venue team. A professional telephone manner and strong IT skills are essential.