Part-Time Service & Operations Coordinator

BMC Recruitment Group Ltd; Newton Aycliffe; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Ongoing training

Modern office

Fresh beverages and healthy snacks

Health plan

Job summary

BMC Recruitment Group Ltd is recruiting for a Service Administrator in Newton Aycliffe, County Durham, offering a 25-hour week, Monday to Friday, with daily hours from 9.30am to 2.30pm. The role is 100% office-based in a modern new office with a strong team culture and ongoing training opportunities.

You will handle inbound customer enquiries by phone and email, manage inboxes, arrange collections, source service parts, and keep accurate service records, while demonstrating strong IT literacy

Qualifications

• Excellent communication skills.
• Strong IT literacy and proficient data handling.
• All-round administrator with experience in data input, customer service and reception or similar working environments.

Responsibilities

• Manage inbound customer enquiries via telephone and email, ensuring prompt resolution and high levels of customer service.
• Monitor shared inboxes and customer portals, respond to requests and maintain accurate service records.
• Arrange collections and logistics for customer parts and equipment.
• Source service parts, prepare quotations and orders, and communicate updates to customers throughout the process.
• Maintain customer asset records and scheduled recurring service activities within company systems.
• Provide operational support and management cover during periods of annual leave, helping maintain service continuity.
• Assist with additional administrative and operational duties during peak workloads and holiday cover periods.

Skills

Excellent communication

IT literacy

Administrative experience

Job description

BMC Recruitment Group Ltd is recruiting for a Service Administrator in Newton Aycliffe, County Durham, offering a 25-hour week, Monday to Friday, with daily hours from 9.30am to 2.30pm. The role is 100% office-based in a modern new office with a strong team culture and ongoing training opportunities.

You will handle inbound customer enquiries by phone and email, manage inboxes, arrange collections, source service parts, and keep accurate service records, while demonstrating strong IT literacy