Part-Time Service Administrator | Customer & Logistics

BMC Recruitment Group Ltd; North East; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

Health shield health cash plan

Office-based role

Fresh fruit, snacks, water, juices and

Job summary

BMC Recruitment Group are recruiting for a part-time Service Administrator for their client in Newton Aycliffe, County Durham. The role offers 25 hours per week, Monday to Friday, 9.30am to 2.30pm, and is 100% office-based with a supportive team and ongoing development opportunities.

You will handle inbound enquiries, manage inboxes and portals, and provide essential administrative support across departments in a busy office environment.

Qualifications

• Must be confident with excellent communication skills and be up to date with your IT literacy.
• Ideally an all-round administrator who has worked in data input, customer service and reception or similar working environments.
• Happy to commit to part-time hours and an office-based role.

Responsibilities

• Manage inbound customer enquiries via telephone and email, ensuring prompt resolution.
• Monitor shared inboxes and customer portals, respond to requests and maintain accurate service records.
• Arrange collections and logistics for customer parts and equipment.
• Source service parts, quotations and orders, and communicate updates to customers throughout the process.
• Maintain customer asset records and scheduled recurring service activities within company systems.
• Provide operational support and cover during annual leave to maintain service continuity.
• Assist with additional administrative duties during peak workloads and holiday periods.

Skills

Communication skills

IT literacy

Fast learner

Job description

BMC Recruitment Group are recruiting for a part-time Service Administrator for their client in Newton Aycliffe, County Durham. The role offers 25 hours per week, Monday to Friday, 9.30am to 2.30pm, and is 100% office-based with a supportive team and ongoing development opportunities.

You will handle inbound enquiries, manage inboxes and portals, and provide essential administrative support across departments in a busy office environment.