Contract Support

CBW Staffing Solutions Ltd; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

CBW Staffing Solutions Ltd in Manchester is seeking an experienced Contract Support to strengthen client services for a leading maintenance provider. You will handle calls and emails, assess fault priority and manage contract scope.This full-time, office-based role runs 08:00–17:00, Monday to Friday, and covers invoicing, budget monitoring, purchase orders, and coordinating engineers and subcontractors to meet SLA targets.

Responsibilities

• Providing support to the client and answer calls and emails in a professional and timely manner
• Determine the nature, priority of faults based on information provided by the client
• Financial Administration- Invoicing and Budget Reports
• Raising Purchase Orders
• Dealing with various contracts
• Liasing and Scheduling Engineers
• Dealing with Subcontractors and closely with site teams and head office, ensuring accurate processing of quotations and purchase orders
• Managing the supply chain and drive them to attend within required SLA’s
• WIP and Budget Management
• Driving the engineering team to attend to all callouts within required SLA’s
• To obtain a comprehensive understanding of the scope of the contract and ensure that all work iscarried out in accordance to the contract scope and not outside of this
• Raise and assign work orders to relevant resources
• Actively identify and implement innovation across the contract to enhance performance andcontinue to meet client expectations
• Promote and maintain office culture throughout teams
• Monitoring calls received from the customer through to call completion and updating records
• Allocation of internal engineers to call outs and maintenance visits, driving the engineering team toattend to all callouts within required SLA’s.
• Ensure QHSE documentation is maintained and readily available using company systems
• Manage system as a key user on site including PPM records, reactives and reporting
• Promote and maintain company culture throughout the team
• Maintain people records such as new starters, leavers, general staff changes, contact details, etc
• Effective communication with all levels of internal teams and external customers
• Familiar with daily operations and the specific scope of the contract
• Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager

Job description

Contract Support Administrator- Leading Maintenance Service Provider - Manchester - £35,000 per annum

CBW are currently recruiting for an experienced Contract Support looking to take on the next challenge in their career. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company.

08:00am - 17:00pm - Monday - Friday (Full time in the office)

Key duties and responsibilities

• Providing support to the client and answer calls and emails in a professional and timely manner
• Determine the nature, priority of faults based on information provided by the client
• Financial Administration- Invoicing and Budget Reports
• Raising Purchase Orders
• Dealing with various contracts
• Liasing and Scheduling Engineers
• Dealing with Subcontractors andclosely with site teams and head office, ensuring accurate processing of quotations and purchase orders
• Managing the supply chain and drive them to attend within required SLA’s
• WIP and Budget Management
• Driving the engineering team to attend to all callouts within required SLA’s
• To obtain a comprehensive understanding of the scope of the contract and ensure that all work iscarried out in accordance to the contract scope and not outside of this
• Raise and assign work orders to relevant resources
• Actively identify and implement innovation across the contract to enhance performance andcontinue to meet client expectations
• Promote and maintain office culture throughout teams
• Monitoring calls received from the customer through to call completion and updating records
• Allocation of internal engineers to call outs and maintenance visits, driving the engineering team toattend to all callouts within required SLA’s.
• Ensure QHSE documentation is maintained and readily available using company systems
• Manage system as a key user on site including PPM records, reactives and reporting
• Promote and maintain company culture throughout the team
• Maintain people records such as new starters, leavers, general staff changes, contact details, etc
• Effective communication with all levels of internal teams and external customers
• Familiar with daily operations and the specific scope of the contract
• Undertake any other duties as requested by the Contract Manager, Lead Contract Support, or Finance & Contract Support Manager