Utilities Administrator — Front‑Line Support & Coordination

Go Traffic Management Limited; Talacre; On-site; GBP 3,423,000 - 4,100,000; Full time

Benefits offered by this job

Full benefits package

Armed Forces-friendly

Equal Opportunity Employer

Job summary

Go Traffic Management Limited is seeking an Administrator to support the SPEN department in Talacre. This full‑time role involves frontline customer service, coordinating works programmes, and managing client databases to ensure timely and accurate information flow.

You will liaise with supervisors and subcontractors, input data into the works management system, and generate regular reports while upholding high standards of service and accuracy.

Qualifications

• Previous experience in an administrative role.
• Proficient IT skills in Microsoft Office.
• Ability to prioritise workload and work to tight deadlines.
• Exceptional attention to detail.

Responsibilities

• Provide a front-line telephone service to internal and external customers.
• Liaise with Supervisors and sub-contract teams to ensure programmes are delivered with client and operational requirements met.
• Ensure client and operational requirements are met in a professional and efficient manner.
• Maintain timely input and uploading of information into works management systems, escalate issues as needed.
• Deliver high levels of customer service to internal and external customers.
• Collate, coordinate and distribute operational job packs.
• Provide daily and weekly reports and monitor service levels.
• Contribute constructive ideas and adapt to change while supporting the team.

Skills

Administrative experience

Microsoft Office

Prioritisation

Attention to detail

Job description

Go Traffic Management Limited is seeking an Administrator to support the SPEN department in Talacre. This full‑time role involves frontline customer service, coordinating works programmes, and managing client databases to ensure timely and accurate information flow.

You will liaise with supervisors and subcontractors, input data into the works management system, and generate regular reports while upholding high standards of service and accuracy.