Administrator

Go Traffic Management Limited; Talacre; On-site; GBP 3,423,000 - 4,100,000; Full time

Benefits offered by this job

Full benefits package

Armed Forces-friendly

Equal Opportunity Employer

Job summary

Go Traffic Management Limited is seeking an Administrator to support the SPEN department in Talacre. This full‑time role involves frontline customer service, coordinating works programmes, and managing client databases to ensure timely and accurate information flow.

You will liaise with supervisors and subcontractors, input data into the works management system, and generate regular reports while upholding high standards of service and accuracy.

Qualifications

• Previous experience in an administrative role.
• Proficient IT skills in Microsoft Office.
• Ability to prioritise workload and work to tight deadlines.
• Exceptional attention to detail.

Responsibilities

• Provide a front-line telephone service to internal and external customers.
• Liaise with Supervisors and sub-contract teams to ensure programmes are delivered with client and operational requirements met.
• Ensure client and operational requirements are met in a professional and efficient manner.
• Maintain timely input and uploading of information into works management systems, escalate issues as needed.
• Deliver high levels of customer service to internal and external customers.
• Collate, coordinate and distribute operational job packs.
• Provide daily and weekly reports and monitor service levels.
• Contribute constructive ideas and adapt to change while supporting the team.

Skills

Administrative experience

Microsoft Office

Prioritisation

Attention to detail

Job description

Administrator

Department: SPEN

Employment Type: Full Time

Location: Talacre

Reporting To: Rachel Jamieson

Compensation: £28,089.10 / month

Description

As Utilities Administrator, you will provide support to the Operations Support team to ensure that the Company’s work is effectively coordinated through communication with internal and external customers as well as the management of the business and client database systems.

Key Responsibilities

We are looking for someone to:

• Provide a front-line telephone service to both internal and external customers
• Liaise with Supervisors and sub-contract teams to ensure programmes are delivered ensuring that all the client and operational requirements are met in a professional and efficient manner
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure the collation, co-ordination and distribution of the operational job pack
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Skills, Knowledge & Expertise

• Previous experience in an administrative role
• Proficient IT skills in Microsoft Office
• Ability to prioritise workload and work to tight deadlines
• Exceptional attention to detail

Job Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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