Operations Administrator | CRM & Logistics Support

Call Systems Technology Ltd; Elstree; On-site; GBP 24,000 - 30,000; Full time

Job summary

Call Systems Technology Ltd in Elstree is seeking an Operations Administrator to deliver essential administration, client account support, and cross-team coordination within a busy office.

You will manage databases and CRM data, generate quotes and sales orders, liaise with internal teams and external stakeholders, and help maintain ISO and sustainability records.

The role suits recent graduates with a proactive, detail‑oriented mindset and strong MS Office skills; degree not required.

Qualifications

• Strong organisational and time-management skills.
• High attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment and meet deadlines.
• Proactive and confidential approach to work.
• Proficiency with MS Office Suite and CRM systems (Sage preferred).

Responsibilities

• Provide day-to-day administrative support to the Operations Manager and team.
• Maintain databases, spreadsheets and CRM details with high accuracy.
• Generate sales returns, quotes and sales orders, and process email orders and enquiries.
• Make calls to stakeholders, both internal and external to check progress of equipment or parts.
• Booking in and processing returned equipment, and ensuring credits are processed.
• Liaising with Sales, Logistics, Production, Warehouse, and Engineers for relevant information.
• Review installation delivery notes to completion, highlighting any further actions required.
• Support ISO accreditation and sustainability documentation.
• Maintain accurate digital/physical filing systems, including version control.
• Support onboarding administration (forms, access requests, document packs, checklists).
• Ad hoc administrative tasks to assist the Operations Manager as required.

Skills

Organisational skills

Attention to detail

Communication skills

Time management

Multitasking

Professionalism

Tools

MS Excel

MS Word

MS Outlook

CRM (Sage)

Job description

Call Systems Technology Ltd in Elstree is seeking an Operations Administrator to deliver essential administration, client account support, and cross-team coordination within a busy office.

You will manage databases and CRM data, generate quotes and sales orders, liaise with internal teams and external stakeholders, and help maintain ISO and sustainability records.

The role suits recent graduates with a proactive, detail‑oriented mindset and strong MS Office skills; degree not required.