Client Operations & Onboarding Specialist

Huntress; Newbury; On-site; GBP 29,000 - 35,000; Full time

Job summary

Huntress is looking for an organized and proactive Operations Executive to join our client’s team in Newbury, providing post-sale customer support and handling contract processing. You will help onboard new clients, resolve operational issues, and work across teams to deliver excellent service.

In this role you’ll liaise with Sales, Customer Success and external partners to monitor accounts, fix tickets quickly and maintain high satisfaction.

Qualifications

• Experience in operations, account management or client support.
• Confident with IT systems and software.
• Clear written and verbal communication across teams and external partners.
• Comfortable handling data, reports and routine audits.

Responsibilities

• Submit and track client contracts via partner portals and ensure timely activation.
• Assist onboarding and resolve transfer delays with partners.
• Act as liaison between Sales, Customer Success and external partners; monitor accounts and tickets.
• Maintain high client satisfaction, support retention, and flag expansion opportunities.
• Track portal usage and service requests; create simple dashboards and perform routine checks.
• Respond to client questions about billing, access or contracts and resolve issues promptly.

Skills

Operations experience

Account management

Customer support

IT proficiency

Data analysis

Multi-tasking

Job description

Huntress is looking for an organized and proactive Operations Executive to join our client’s team in Newbury, providing post-sale customer support and handling contract processing. You will help onboard new clients, resolve operational issues, and work across teams to deliver excellent service.

In this role you’ll liaise with Sales, Customer Success and external partners to monitor accounts, fix tickets quickly and maintain high satisfaction.