Operations Executive

Huntress; Newbury; On-site; GBP 29,000 - 35,000; Full time

Job summary

Huntress is looking for an organized and proactive Operations Executive to join our client’s team in Newbury, providing post-sale customer support and handling contract processing. You will help onboard new clients, resolve operational issues, and work across teams to deliver excellent service.

In this role you’ll liaise with Sales, Customer Success and external partners to monitor accounts, fix tickets quickly and maintain high satisfaction.

Qualifications

• Experience in operations, account management or client support.
• Confident with IT systems and software.
• Clear written and verbal communication across teams and external partners.
• Comfortable handling data, reports and routine audits.

Responsibilities

• Submit and track client contracts via partner portals and ensure timely activation.
• Assist onboarding and resolve transfer delays with partners.
• Act as liaison between Sales, Customer Success and external partners; monitor accounts and tickets.
• Maintain high client satisfaction, support retention, and flag expansion opportunities.
• Track portal usage and service requests; create simple dashboards and perform routine checks.
• Respond to client questions about billing, access or contracts and resolve issues promptly.

Skills

Operations experience

Account management

Customer support

IT proficiency

Data analysis

Multi-tasking

Job description

We're looking for an organised and proactive Operations Executive to join our client's team, offering post-sale customer support.

In this role, you'll handle contract processing, help onboard new clients, tackle everyday operational issues, and offer excellent customer support.

If you're a logical problem-solver who pays attention to the details and loves working across teams, we'd love to talk to you.

Key Responsibilities:

• Submit and track client contracts using partner portals. Work closely with internal teams and suppliers to make sure everything gets signed and activated on time.
• Help clients onboard smoothly. Resolve transfer delays or objections with partners and show clients how to use our platform and portals.
• Act as the go between Sales, Customer Success, and external partners. Monitor accounts, resolve operational tickets, and fix issues quickly.
• Keep client satisfaction high to support our retention targets. Help win back inactive accounts, spot expansion opportunities, and share feedback with leadership when accounts churn.
• Track portal usage, engagement, and service requests to make smart decisions. Build simple dashboards and handle routine tasks like bill validations and usage checks.
• Answer client and partner questions about billing, access, or contracts. Fix current issues fast and find ways to prevent them from happening again.

What We Are Looking For:

• Previous experience in operations, account management, or client support role.
• Confident IT user.
• Clear and professional written and verbal skills with an ability to collaborate across different teams and external partners.
• Comfortable working with data, running reports, and doing routine account audits.
• A logical thinker with the ability to multi‑task.

Details:

• Location: Newbury (fully on‑site)
• Salary: Up to £32,000 DOE
• Hours: Monday-Friday (8:30am-5pm)

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.