Client Onboarding Specialist - Legal Ops

Das Group; West of England; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

26 days' holiday + bank holidays + MyD

Contributory pension scheme (up to 10%

Buy up to five days of annual leave

Employee Reward and Incentive Scheme

Progressive career pathway and develop

Sports and Social Club

Group Income Protection

Group Legal Protection

European Motor Assistance

Health Cash Plan

Salary sacrifice benefits (CycleScheme

Employee discounts hub

Job summary

ARAG Law in Bristol is seeking a friendly, organised Client Onboarding Administrator to join our Legal Operations team. You will coordinate onboarding, open and maintain client files, handle communications, and provide essential admin support to legal teams, ensuring a smooth first experience for new clients.

Ideal candidates will excel in a fast-paced environment, have strong MS Office skills, excellent written and verbal communication, and the ability to manage multiple tasks with composure.

Qualifications

• Proficiency in Microsoft Office and IT systems.
• Excellent written and verbal communication skills.
• Commitment to ensuring good customer outcomes.
• The ability to manage multiple tasks and remain calm under pressure.

Responsibilities

• Contact new clients to gather key information and support onboarding.
• Open and maintain new files on our case management system across multiple departments.
• Provide administrative support to legal teams as required.
• Handle client communications via phone, email and post.
• Respond to tasks within shared mailboxes and support the wider team.

Job description

ARAG Law in Bristol is seeking a friendly, organised Client Onboarding Administrator to join our Legal Operations team. You will coordinate onboarding, open and maintain client files, handle communications, and provide essential admin support to legal teams, ensuring a smooth first experience for new clients.

Ideal candidates will excel in a fast-paced environment, have strong MS Office skills, excellent written and verbal communication, and the ability to manage multiple tasks with composure.