Client Onboarding & Legal Admin Assistant

Das Group; West of England; Sur place; GBP 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

26 days holiday + bank holidays

Group Pension scheme

Employee Discounts hub

Health Cash plan

Cycle scheme

Résumé du poste

ARAG Law in Bristol is seeking a friendly, organised Legal Assistant to join our Legal Operations team. The role focuses on onboarding new clients efficiently, delivering excellent client service and supporting the wider legal teams in a fast-paced environment.

You will handle reception, gather client information, manage files in our case management system and communicate with clients by phone, email and post. Training will be provided, and prior customer-facing experience is valued.

Qualifications

• Experience in customer-facing roles is preferred.
• Understanding of administrative processes is desirable.
• Strong written and verbal communication skills are essential.

Responsabilités

• Answer incoming reception calls and direct enquiries to the appropriate teams.
• Contact new clients to gather key information and support onboarding.
• Open and maintain new files on the case management system across multiple departments.
• Provide administrative support to legal teams as required.
• Handle client communications via phone, email and post.
• Process incoming and outgoing post.
• Respond to tasks in shared mailboxes and support the wider team.

Connaissances

Microsoft Office proficiency

Communication skills

Customer service

Multitasking

Teamwork

Description du poste

ARAG Law in Bristol is seeking a friendly, organised Legal Assistant to join our Legal Operations team. The role focuses on onboarding new clients efficiently, delivering excellent client service and supporting the wider legal teams in a fast-paced environment.

You will handle reception, gather client information, manage files in our case management system and communicate with clients by phone, email and post. Training will be provided, and prior customer-facing experience is valued.