Legal Assistant

ARAG Group; West of England; Sur place; GBP 21 000 - 28 000; Plein temps

Avantages offerts par ce poste

26 days holiday + bank holidays

Group Pension scheme

Employee Discounts hub

Health Cash plan

Cycle scheme

Résumé du poste

ARAG Law in Bristol is seeking a friendly, organised Legal Assistant to join our Legal Operations team. The role focuses on onboarding new clients efficiently, delivering excellent client service and supporting the wider legal teams in a fast-paced environment.

You will handle reception, gather client information, manage files in our case management system and communicate with clients by phone, email and post. Training will be provided, and prior customer-facing experience is valued.

Qualifications

• Experience in customer-facing roles is preferred.
• Understanding of administrative processes is desirable.
• Strong written and verbal communication skills are essential.

Responsabilités

• Answer incoming reception calls and direct enquiries to the appropriate teams.
• Contact new clients to gather key information and support onboarding.
• Open and maintain new files on the case management system across multiple departments.
• Provide administrative support to legal teams as required.
• Handle client communications via phone, email and post.
• Process incoming and outgoing post.
• Respond to tasks in shared mailboxes and support the wider team.

Connaissances

Microsoft Office proficiency

Communication skills

Customer service

Multitasking

Teamwork

Description du poste

ARAG Law is looking for a friendly, organised and proactive Legal Assistant to join our Legal Operations team in Bristol. This is a front‑of‑house role where you wil l play a vital part in shaping our clients’ first experience with us and help provide an excellent level of support to individuals who need our help and expertise with legal services at ARAG Law.

Your focus will be onboarding new clients efficiently and accurately while delivering a consistently high standard of service, ensuring that their first impression with us is seamless and efficient.

Your key responsibilities will include:

• Answering incoming reception calls and directing enquiries to the appropriate teams
• Contacting new clients to gather key information and support the onboarding process
• Opening and maintaining new files on our case management system across multiple law departments
• Providing administrative support to legal teams as required
• Handling client communications via phone, email and post
• Processing incoming and outgoing post
• Responding to tasks within shared mailboxes and supporting the smooth running of the wider team

This is an excellent opportunity for someone who enjoys working with people, thrives in a fast‑paced environment and takes pride in delivering a positive customer experience.

We would love to hear from candidates with previous experience in a customer facing role such as retail, call centres, hospitality or similar environments. Previous experience within a law firm or knowledge of legal processes would be an advantage but it is not essential, as full training and ongoing support will be provided.You will be able showcase skills and ability to manage a varied workload.

We’re keen to hear from candidates who can demonstrate:

• Proficiency in Microsoft Office and IT systems
• Excellent written and verbal communication skills
• Commitment to ensuring good customer outcomes
• The ability to manage multiple tasks and remain calm under pressure
• A flexible, reliable approach and the ability to work both independently and as part of a team

We offer a range of excellent benefits designed to support you and your lifestyle, including:

• 26 days holiday + bank holidays+ 'MyDay' (1 day to take at your discretion during the year)
• Contributory company pension scheme (up to 10% employer match)
• Opportunity to buy up to 5 days of annual leave every year
• Employee Reward and Incentive Scheme
• Progressive career pathway and development opportunities
• The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
• Group Income Protection for all employees
• Group Legal Protection for all employees
• European Motor Assistance and Home Emergency Assistance
• Inclusion in our Health Cash plan
• Salary sacrifice benefits including Cycle scheme
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK

If you're looking to build a career in a supportive legal environment where client care is at the heart of everything we do, we'd love to hear from you.