Client Onboarding & Growth Specialist

Ryan; Salford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive compensation

Phone/internet reimbursement

Gym membership

LinkedIn Learning

Flexible work environment

Tuition reimbursement

Accelerated career path

Culture & community

Job summary

Ryan in Salford is seeking a proactive Client Development Associate to support the full client lifecycle, from onboarding new clients to renewals and growth opportunities. You will manage relationships, coordinate operations, and ensure a smooth service experience for clients.

This KPI-driven role requires strong communication, organization, and the ability to handle multiple clients while meeting targets, in a fast-paced environment at the Salford base.

Qualifications

• Strong communication via phone, email and video
• Highly organized with meticulous attention to detail
• Able to work to KPIs and performance targets
• Experience managing multiple clients and priorities
• Confident handling client queries and setting expectations

Responsibilities

• Onboard new clients and manage ongoing engagement
• Explain onboarding steps and required documentation
• Maintain CRM records and update systems in real time
• Track contracts and support renewal conversations
• Identify opportunities for lease consultancy and service expansion
• Collaborate with senior team to convert growth opportunities

Skills

Strong communication

Highly organized

KPI driven

Multi-client management

Client expectations handling

Tools

CRM platforms

Job description

Ryan in Salford is seeking a proactive Client Development Associate to support the full client lifecycle, from onboarding new clients to renewals and growth opportunities. You will manage relationships, coordinate operations, and ensure a smooth service experience for clients.

This KPI-driven role requires strong communication, organization, and the ability to handle multiple clients while meeting targets, in a fast-paced environment at the Salford base.