Client Development Executive

Ryan LLC; Salford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Phone and Internet reimbursement

Gym membership or equipment stipend

LinkedIn Learning subscription

Flexible work environment

Tuition reimbursement after one year

Accelerated career path

Award-winning culture & community

Comprehensive onboarding and support

Job summary

Ryan LLC is seeking a proactive Client Development Associate in Salford to support the full client lifecycle. You will oversee onboarding, engagement, and renewals, while coordinating documentation and CRM data.

The role emphasizes proactive communications with clients via phone, email, and virtual meetings. The position focuses on relationship-building, process management, and identifying revenue opportunities in a fast-paced environment.

Qualifications

• Excellent communication skills via phone, email and virtual meetings.
• Highly organized with strong attention to detail.
• Able to work to KPIs and performance targets.
• Experience in onboarding, account management, renewals, or sales support.
• Knowledge of CRM platforms and document collection workflows.

Responsibilities

• Onboard new clients and sustain early-stage relationships.
• Coordinate documentation including leases, accounts, rent details, and operational data.
• Maintain high-quality CRM records with real-time updates.
• Monitor progression to minimise onboarding delays.
• Support renewal conversations and communicate outcomes and next steps to clients.
• Identify opportunities to increase service adoption and revenue through additional offerings.

Skills

Strong communication skills

Highly organised

KPI-driven

Multitasking

Adaptable to change

Tools

CRM software

Documentation workflows

Job description

Why Ryan?Competitive Compensation and BenefitsBusiness Connectivity Reimbursement (Phone/Internet)Gym Membership or Equipment ReimbursementLinkedIn Learning SubscriptionFlexible Work EnvironmentTuition Reimbursement After One Year of ServiceAccelerated Career PathAward-Winning Culture & Community OutreachWe are seeking a proactive and client-focused Client Development Associate to support the full client lifecycle — from onboarding new clients to managing renewals and identifying growth opportunities.This role combines relationship management, operational coordination, and commercial awareness. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal.This is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings.This position is based Salford, M50Duties and Responsibilities:Client Onboarding and EngagementProactively contact new and existing clients via outbound calls, email, and virtual meetings.Build strong early-stage relationships and create a positive first impression.Clearly explain onboarding steps, required documentation, and service processes.Ensure a smooth and efficient transition to internal delivery teams.Documentation and Process ManagementGather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data).Ensure information is complete and accurate before handover.Maintain high-quality record-keeping and update CRM systems in real time.Monitor progress to minimise onboarding delays.Ongoing Client Management s RenewalsMaintain regular contact with clients throughout the service cycle.Track contract timelines and support renewal conversations.Reinforce the value delivered and address questions or concerns.Support retention by ensuring clients understand outcomes and next steps.Identify re-engagement opportunities where appropriateRevenue Growth and Service ExpansionIdentify opportunities to introduce additional services, including: Lease Consultancy, Contract Renewal Services, and Additional Property Reviews.Position services in a consultative, client-centric manner.Collaborate with senior team members to convert growth opportunities.Education and Experience:Essential:Strong communication skills (phone, email, virtual meetings).Highly organised with strong attention to detail.Comfortable working to KPIs and performance targets.Ability to manage multiple clients and priorities.Confident handling client queries and managing expectations.Quick to learn and adaptable to new systems and processesDesirable:Experience in property, business rates, or professional services.Background in onboarding, account management, renewals, or sales support.Knowledge of CRM platforms and document collection workflows.#LI-AI1