Client Experience & Growth Executive

Ryan LLC; Manchester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Home office stipend

Business connectivity reimbursement

Gym membership or equipment

LinkedIn Learning subscription

Flexible work environment

Tuition reimbursement

After one year of service

Accelerated career path

Award-winning culture & community out

Job summary

Ryan LLC in Media City, Salford, is seeking a proactive Customer Service Executive to join our Property Tax team. You will be the primary contact for client service matters, ensuring swift resolutions and clear communication while maintaining accurate client records.

You will identify upsell opportunities, handle inquiries across channels, and collaborate with internal teams to deliver high-quality service.

Qualifications

• Previous experience within a telephone-based customer services or sales role.
• Excellent communication and relationship-building skills.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive, solution-focused mindset.
• A collaborative team player who thrives in a dynamic, fast-paced environment.
• A genuine passion for delivering outstanding customer experiences.

Responsibilities

• Own the Client Experience: act as the primary point of contact for client service matters, ensure swift resolution and clear, confident communication, take full ownership of service cases from start to finish, maintain accurate documentation and up-to-date client records, and collaborate closely with internal teams to deliver seamless, high-quality service.

Skills

communication

relationship-building

proactive

solution-focused

Education

Telephone-based CS/Sales experience

Job description

Ryan LLC in Media City, Salford, is seeking a proactive Customer Service Executive to join our Property Tax team. You will be the primary contact for client service matters, ensuring swift resolutions and clear communication while maintaining accurate client records.

You will identify upsell opportunities, handle inquiries across channels, and collaborate with internal teams to deliver high-quality service.