Client Development Executive

Ryan LLC; Eccles; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Phone/Internet reimbursement

Gym membership or equipment

LinkedIn Learning subscription

Flexible work environment

Tuition reimbursement

Accelerated career path

Award-winning culture

Job summary

Ryan LLC, based in Salford, UK, seeks a proactive Client Development Associate to support the full client lifecycle—from onboarding new clients to renewals and identifying growth opportunities. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal.

This KPI-driven role suits someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with

Qualifications

• Strong communication skills (phone, email, virtual meetings).
• Highly organised with strong attention to detail.
• Comfortable working to KPIs and performance targets.
• Ability to manage multiple clients and priorities.
• Confident handling client queries and managing expectations.
• Quick to learn and adaptable to new systems and processes.

Responsibilities

• Onboarding and engagement: proactively contact new and existing clients and explain onboarding steps and processes.
• Documentation and process management: gather, verify and update client data and CRM records.
• Ongoing client management: renewals, track timelines and support retention.
• Revenue growth and service expansion: identify opportunities to cross-sell services and collaborate with senior team.

Skills

Communication

Organisational skills

KPI driven

Multi-client management

Client queries handling

Adaptability

Tools

CRM platforms

Document collection workflows

Job description

Why Ryan?

• Competitive Compensation and Benefits
• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• LinkedIn Learning Subscription
• Flexible Work Environment
• Tuition Reimbursement
• After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach

We are seeking a proactive and client-focused Client Development Associate to support the full client lifecycle — from onboarding new clients to managing renewals and identifying growth opportunities. This role combines relationship management, operational coordination, and commercial awareness. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal. This is a KPI-driven role suited to someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with clients via phone, email, and virtual meetings. This position is based Salford, M50

Duties and Responsibilities

Client Onboarding and Engagement

Proactively contact new and existing clients via outbound calls, email, and virtual meetings. Build strong early-stage relationships and create a positive first impression. Clearly explain onboarding steps, required documentation, and service processes. Ensure a smooth and efficient transition to internal delivery teams.

Documentation and Process Management

Gather, track, and verify all required client documentation (e.g., leases, accounts, rent details, operational data). Ensure information is complete and accurate before handover. Maintain high-quality record-keeping and update CRM systems in real time. Monitor progress to minimise onboarding delays.

Ongoing Client Management: Renewals

Maintain regular contact with clients throughout the service cycle. Track contract timelines and support renewal conversations. Reinforce the value delivered and address questions or concerns. Support retention by ensuring clients understand outcomes and next steps. Identify re-engagement opportunities where appropriate.

Revenue Growth and Service Expansion

Identify opportunities to introduce additional services, including: Lease Consultancy, Contract Renewal Services, and Additional Property Reviews. Position services in a consultative, client-centric manner. Collaborate with senior team members to convert growth opportunities.

Education and Experience

Essential

• Strong communication skills (phone, email, virtual meetings).
• Highly organised with strong attention to detail.
• Comfortable working to KPIs and performance targets.
• Ability to manage multiple clients and priorities.
• Confident handling client queries and managing expectations.
• Quick to learn and adaptable to new systems and processes.

Desirable

• Experience in property, business rates, or professional services.
• Background in onboarding, account management, renewals, or sales support.
• Knowledge of CRM platforms and document collection workflows.

Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the world’s most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Ryan employees are given the freedom to do the best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records.

Equal Employment Opportunity/Affirmative Action/Accommodation

Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities. Ryan welcomes and encourages applications from people with disabilities.

Please access our Privacy Notice in relation to this at the following link for additional information on how we protect and handle personal information.

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