Client Growth & Onboarding Specialist

Ryan LLC; Eccles; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Phone/Internet reimbursement

Gym membership or equipment

LinkedIn Learning subscription

Flexible work environment

Tuition reimbursement

Accelerated career path

Award-winning culture

Job summary

Ryan LLC, based in Salford, UK, seeks a proactive Client Development Associate to support the full client lifecycle—from onboarding new clients to renewals and identifying growth opportunities. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal.

This KPI-driven role suits someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with

Qualifications

• Strong communication skills (phone, email, virtual meetings).
• Highly organised with strong attention to detail.
• Comfortable working to KPIs and performance targets.
• Ability to manage multiple clients and priorities.
• Confident handling client queries and managing expectations.
• Quick to learn and adaptable to new systems and processes.

Responsibilities

• Onboarding and engagement: proactively contact new and existing clients and explain onboarding steps and processes.
• Documentation and process management: gather, verify and update client data and CRM records.
• Ongoing client management: renewals, track timelines and support retention.
• Revenue growth and service expansion: identify opportunities to cross-sell services and collaborate with senior team.

Skills

Communication

Organisational skills

KPI driven

Multi-client management

Client queries handling

Adaptability

Tools

CRM platforms

Document collection workflows

Job description

Ryan LLC, based in Salford, UK, seeks a proactive Client Development Associate to support the full client lifecycle—from onboarding new clients to renewals and identifying growth opportunities. You will play a key part in ensuring clients experience a smooth onboarding process, remain engaged throughout the service cycle, and are well-supported at renewal.

This KPI-driven role suits someone who thrives in a fast-paced environment, is adaptable to change, and is confident communicating with