Client Manager (Automotive Focus)

Reply Ltd; City of Westminster; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading marketing agency is seeking a Client Manager with a focus on the automotive sector. You will manage day-to-day client relationships, ensuring seamless project delivery while collaborating with internal teams. The ideal candidate will have 2-4 years of experience in account management within a creative agency and possess a strong commercial understanding. Excellent communication skills are essential, along with the ability to manage multiple projects and drive key accounts effectively.

Qualifications

• Minimum 2-4 years' experience at a creative agency in account management.
• Strong commercial awareness and understanding of pricing strategies.
• Excellent verbal and written communication skills.

Responsibilities

• Manage day-to-day client relationships and project delivery.
• Coordinate internal teams and ensure alignment on client objectives.
• Drive account performance through effective communication.

Skills

Client communication

Project management

Creative collaboration

Attention to detail

Commercial understanding

Job description

About Threepipe Reply

Threepipe Reply is an award-winning integrated brand performance agency of specialists, working across media, creative, social, analytics, UX, data science, search marketing and PR. Threepipe offers a rigorous planning framework, proprietary and best in breed technology partners to help consumer and business to business brands make sense of the highly evolving market, media and competitor landscape.

Role Overview

A Client Manager (Automotive focus) at is responsible for managing day-to-day client relationships and ensuring the smooth delivery of integrated marketing work for automotive accounts. The role acts as a key liaison between the client and internal teams (strategy, creative, media, production), translating business objectives into clear briefs, aligning stakeholders on scope and timelines, and maintaining momentum across campaigns and always-on activity. With a strong understanding of the automotive category and
customer journey, the Client Manager helps drive account performance through disciplined project management, proactive communication, and a continuous focus on quality, compliance, and measurable results.

Responsibilities

• Show proactive control of key accounts, driving them forward and being the 'go-to' for client communications
• Manage multiple projects across different clients and creative disciplines (from brand strategy and creative development, to video production, photoshoots, digital campaign rollout, copywriting, website development and more)
• Work well with and manage the design studio team (designers, animators, editors, strategists, production specialists) to ensure creative outputs are quality and efficient, hitting the client brief
• Showcase your knowledge and understanding of the current trends and landscape of the automotive industry, specifically in a brand & social context
• Own day-to-day client communication and status reporting, ensuring stakeholders are aligned on
  priorities, timelines, and deliverables
• Lead the creation of clear, insight-led briefs and coordinate internal responses (strategy, creative, media, production) to meet client objectives
• Manage project delivery end-to-end: scope, resourcing, schedules, approvals, and risk/issue management to ensure on-time, on-budget output

About the candidate

• Have minimum 2-4 years' experience at a creative agency in a client facing account management-based role
• Demonstrate administrative excellence through organisation, a flawless eye for detail and the ability to multi-task
• Demonstrate a strong commercial understanding (being comfortable with pricing strategies, invoicing and managing suppliers) you'll be responsible for projects being delivered on time and on budget
• Have an eye for creative - encouraging clients to do the most interesting and effective work they can, whatever their budget
• Showcase excellent verbal and written communication skills
• Understand the full 'marketing mix' - from
  digital, social and inbound to media, PR and data - employing your knowledge with confidence
• Take direction from the leadership team, but have the confidence to showcase your own ideas and think outside of the box

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law. Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.