Client Manager

Employment Specialists Ltd; England; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment firm is seeking a Client Manager to oversee existing Commercial Insurance clients and manage new business enquiries. This hybrid role allows for both remote and office work, requiring regular client interaction. The ideal candidate will have experience in commercial insurance, strong customer service skills, and a calm approach under pressure. Working hours are 9am to 5pm, Monday to Friday.

Qualifications

• Experience in handling Commercial Insurance portfolios.
• Ability to handle renewal negotiations with insurers.
• Strong communication skills with business clients.

Responsibilities

• Manage your own portfolio of business customers.
• Responsible for all aspects of client accounts including renewals.
• Regularly communicate with clients to meet their insurance needs.

Skills

Excellent customer service skills

Strong work ethic

Calmness under pressure

Commercial Insurance experience

Tools

Specialist insurance broking software

Job description

This is a 360 degree role where you'll be looking after existing Commercial Insurance Clients and also taking New Business enquiries and supporting them throughout their Insurance lifecycle.

This is a busy environment where you'll be working as a Client Manager dealing with a wide range of business clients and looking after all of their Insurance requirements.

Our expanding and growing Broking client is looking to recruit another Account Handler into their Commercial team because of internal promotion.

This is a role that can be performed on a hybrid basis, working at home and in the office, but also occasionally visiting Clients.

The main responsibilities of the Client Manager role include:

• Handling your own portfolio of business customers
• Responsible for all aspects of their account including:
• Renewal negotiations with insurers
• Changes in risk
• Claims notification (there is a separate claims handling team)
• Regular contact with your customers
• Using specialist insurance broking software and electronic trading facilities

Commercial classes of business to be handled as Client Manager include:

• Small to medium commercial combined risks
• Shops, offices and property owners
• Tradesman's liability
• Small fleet
• Goods vehicles

To be a successful Client Manager you will demonstrate:

• Excellent customer service skills
• Strong work ethic
• Calmness under pressure
• Commercial Insurance experience

Working hours are 9am to 5pm, Monday to Friday