Client Liaison Coordinator

The Work Shop Resourcing Ltd; Fordingbridge; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

27.5 days Holiday

Official Close down for one week in 1

Flexi-time

Pension

Company Events

Job summary

The Work Shop Resourcing Ltd is seeking a Client Liaison Coordinator in Fordingbridge. This office-based role supports multiple projects, coordinating with clients and internal teams to deliver services on time and within budget.

You will manage initial inquiries, set up quotations in the CRM, liaise with clients for necessary information, and monitor progress to ensure timely quotations and updates. Excellent communication and IT skills are essential.

Qualifications

• Experience in the construction sector or project support is beneficial.
• Excellent IT skills using Microsoft Office and Excel.
• Strong communication skills and ability to work under pressure.

Responsibilities

• Receive client enquiries by email and phone and allocate to colleagues.
• Set up quotations in the CRM and monitor progress to meet timescales.
• Liaise with clients to obtain information for detailed quotes.
• Coordinate with internal teams to agree delivery dates for reports/services.
• Ensure project workloads are allocated and delivered on time and within budget.
• Maintain regular updates with consultants and clients to handle issues early.

Skills

Strong IT Skills

MS Excel

Excellent communication

Tools

CRM software

Job description

Office based Mon to Friday Full-time or Part- Time- in everyday.

• 27.5 days Holiday
• Official Close down for one week in August
• Flexi-time
• Pension
• Company Events

Are you currently looking for a fast paced, interesting and busy new role working for a well established, family run business in Fordingbridge. Our client provides high-quality technical guidance, solutions and advise to a wide range of clients within the construction sector and are currently looking for a Client Liaison Coordinator.

This role is a pivotal, client facing position which requires strong communication and coordination skills, liaising with external and internal teams to ensure delivery of services. You will develop a deep understanding of a wide range of clients and their specific requirements long with a detailed knowledge of the consultants workflow and commitments. As a Client Liaison Coordinator you will work across several projects at once and ensure that work is maintained to the highest quality, on time and within budget.

Duties of Client Liaison Coordinator will involve:

• Receive initial enquires for new work from clients by email and phone
• Set up quotations within the CRM software and allocate to colleagues for their preparation
• Liaise with clients for further information if required to prepare a detailed quote
• Monitor progress of quotations to ensure they are sent out within preferred timescales.
• Check and issue quotations to clients
• Respond to client queries about quotations
• Accept new instructions from client
• Check all materials have been received, liaise with clients and other professionals to allocate projects to colleagues
• Liaise with internal teams and clients to agree delivery dates for reports/services
• Allocate new projects to consultants and support progress of projects
• Ensure we hit target dates for deliverables, keeping client updated of any variations
• Have regular 'catch ups' with consultants to maintain smooth work flow and identify and issues at an early stage
• Delegate administrative/drawing tasks to members of the support team
• Oversee the central mail inbox, maintaining an overview of ongoing and potential incoming work
• Oversee consultants workloads to ensure we can meet target dates
• Be the main point of contact in the office for project queries
• Identify potential issues at an early stage and work to alleviate or mitigate these
• Liaise with external suppliers and support providers
• Maintain effective working relationships with colleagues

Experience and qualifications of Client Liaison Coordinator:

• Experience working in the construction sector, project support or as a Document controller would be highly beneficial
• You will need to have strong IT Skills using Microsoft and Excell
• You will have excellent communication skills and be able to work under pressure