Client Services Coordinator

4site Consulting Ltd; Feering; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Company pension

Company events

23 days annual leave plus bank holidays

Christmas close down

Professional membership reimbursement

All required equipment provided

Company-funded training and development

PPE provided

Job summary

A leading consultancy in Health & Safety in the United Kingdom is seeking a proactive Client Services Coordinator to be the main contact for clients and ensure outstanding service delivery. Responsibilities include managing client quotations, maintaining accurate records, and supporting marketing initiatives. The ideal candidate will have strong communication skills and a customer-focused approach. This full-time office-based position offers excellent career progression opportunities and various perks including company pension, training support, and annual leave.

Qualifications

• Proven experience in a customer service or client-facing role.
• Strong relationship-building and communication skills.
• Highly organized with good attention to detail.
• Competent in Microsoft Office applications.

Responsibilities

• Prepare and process client quotations and instructions accurately.
• Communicate confidently with clients via telephone and email.
• Maintain client data within the electronic database.
• Assist with marketing and promotional initiatives.
• Deliver exceptional customer service.

Skills

Customer-focused

Strong communication skills

Relationship-building

Organized

Competent in Microsoft Office

Job description

We are looking for a proactive and customer-focused Client Services Coordinator to join our team. In this role, you will act as the main point of contact for our clients, helping to resolve enquiries and supporting the delivery of outstanding service. This is a key position within our business, offering excellent opportunities for career progression as the company continues to expand.

What you’ll be doing:

• Prepare and process client quotations and instructions accurately and efficiently, ensuring compliance with company service level agreements (SLAs).
• Communicate confidently with new and existing clients via telephone and email, promoting our services and maintaining high levels of client satisfaction.
• Accurately input and maintain client data within our electronic database, ensuring records are kept up to date.
• Assist with marketing and promotional initiatives to strengthen brand presence and support business growth targets.
• Deliver exceptional customer service that reflects the values and standards of our organisation.

About you:

• Enthusiastic, motivated, and customer-focused with a strong work ethic.
• Proven experience in a customer service or client-facing role.
• Strong relationship-building and communication skills.
• Highly organised with good attention to detail.
• Competent in Microsoft Office applications.

About us:

4site Consulting is a specialist Health & Safety consultancy supporting Commercial and Residential Property Management across the UK. Since 2006, we've delivered practical, down-to‑earth compliance solutions tailored to the property industry.

As a family‑run business, we value strong client relationships and consistent, high‑quality service. Our experienced advisors and support team work closely to provide accessible, reliable, and cost‑effective support.

If you’re collaborative, purpose‑driven, and ready to make a difference in a dynamic and supportive team, 4site could be a great fit.

• Company pension
• Company events
• 23 days annual leave plus bank holidays
• Christmas close down
• Professional membership reimbursement
• All tech, equipment and PPE provided that is required for your role
• Company‑funded role relevant training and development.

Please note that this is a full‑time, office‑based CO5 position. Only candidates within reasonable commuting distance will be considered.