Client Project Coordinator

Halmer Group; High Wycombe; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company bonus

Flexible working hours

Free onsite parking

Company pension

Fully office based

Job summary

Halmer Group in High Wycombe is seeking a Client Project Coordinator to join the Client Services team. This fully office-based role will own a portfolio of existing customers and coordinate their projects from brief through production to delivery.

You will act as the essential link between customers and internal teams (Production, Operations, Purchasing, Warehouse, Despatch and Accounts) to ensure requirements are understood, milestones met and updates provided.

Qualifications

• Highly organised with excellent attention to detail.
• Confident managing multiple projects, orders and deadlines simultaneously.
• Experience dealing with B2B customers.
• Able to own work and progress it proactively.
• Comfortable with quotations, costs or customer orders.
• Strong telephone, email and face-to-face communication skills.

Responsibilities

• Manage a portfolio of existing B2B customers and act as a key point of contact.
• Coordinate customer projects and orders from brief through to completion.
• Translate customer requirements into clear internal instructions.
• Prepare estimates and quotations.
• Monitor multiple live projects and deadlines.
• Update customers on progress and delivery dates.
• Collaborate with Production, Operations, Purchasing, Warehouse, Despatch and Accounts.
• Liaise with external suppliers and partners as needed.
• Check specs and proofs to meet customer requirements.
• Maintain internal dashboards and WIP information.
• Investigate and coordinate solutions to issues.
• Prepare completed work for accurate customer billing.
• Identify opportunities to introduce additional services.

Skills

Microsoft Office

Tools

Microsoft Office

Job description

High Wycombe | £30,000–£35,000 DOE | Permanent | Monday–Friday | Fully Office Based

31 days' holiday including bank holidays | Company bonus | Flexible working hours | Free parking

Are you highly organised, confident working with customers and experienced in coordinating multiple projects, orders or workstreams from start to finish?

We are recruiting for a Client Project Coordinator to join the Client Services team of a successful and established business in High Wycombe.

This is a fully office-based, client-facing project coordination and account management role, where you will take ownership of a portfolio of existing customers and coordinate their projects from the initial brief through production and ultimately to delivery.

You'll be the link between your customers and internal teams including Production, Operations, Purchasing, Warehouse, Despatch and Accounts, making sure requirements are clearly understood, deadlines are achieved and customers remain informed throughout.

This isn't a traditional new-business sales position. The emphasis is on looking after existing customers, coordinating their requirements and keeping multiple live projects moving, while identifying opportunities to develop those relationships.

What you'll be doing

• Managing a portfolio of existing B2B customers and acting as a key point of contact
• Coordinating customer projects and orders from initial brief through to completion
• Understanding customer requirements and translating these into clear instructions for internal teams
• Preparing estimates and quotations
• Managing multiple live projects and monitoring work in progress
• Proactively managing deadlines, priorities and production milestones
• Keeping customers updated on progress and confirming delivery dates
• Working closely with Production, Operations, Purchasing, Warehouse, Despatch and Accounts
• Liaising with external suppliers and partners where required
• Checking specifications and proofs to ensure customer requirements are met
• Updating internal systems, dashboards and work-in-progress information
• Investigating problems and coordinating solutions when issues arise
• Preparing completed work for accurate customer billing
• Building strong relationships with existing customers and identifying opportunities to introduce additional services
• Supporting colleagues across the wider Client Services team

What we're looking for

We're particularly interested in candidates who have experience within a manufacturing, production, engineering, print, packaging, pharmaceutical, FMCG, logistics, distribution or another order-led environment.

You might currently be working as a Project Coordinator, Client Project Coordinator, Account Manager, Customer Account Manager, Account Executive, Client Services Executive, Sales Support Coordinator, Order Coordinator or Operations Coordinator.

Most importantly, you'll be:

• Highly organised with excellent attention to detail
• Confident managing multiple projects, orders and deadlines simultaneously
• Experienced in dealing directly with B2B customers
• Comfortable taking ownership of work and proactively progressing it
• Commercially aware and comfortable working with quotations, costs or customer orders
• An excellent communicator by telephone, email and face-to‑face
• Able to remain calm and find solutions when priorities change or problems arise
• Confident using Microsoft Office and learning new internal systems
• A proactive and supportive team player

Direct industry experience isn't essential. Candidates from other sectors with strong transferable experience across client management, project coordination, order processing, suppliers, purchasing or operational customer service are also encouraged to apply.

What's on offer

• Fully office based in High Wycombe
• 23 days' annual leave plus 8 bank holidays
• Additional holiday for long service
• Company bonus
• Free onsite parking
• Company pension
• Monday–Friday working

If you're a proactive and organised professional who enjoys looking after customers, coordinating projects and bringing different teams together to deliver a successful outcome, we'd love to hear from you.