Client Liaison

PVF Scaffolding LTD; Barnstaple; On-site; GBP 25,000 - 35,000; Full time

Job summary

A construction and scaffolding company in Barnstaple is seeking a Client Liaison professional to manage day-to-day project activities. Responsibilities include serving as the main contact for clients, ensuring projects are on track, and maintaining strong relationships with clients and internal departments. The ideal candidate should possess excellent communication skills, strong organizational abilities, and proficiency in Microsoft Office. This role offers an opportunity to contribute to the company's growth and maintain client satisfaction.

Qualifications

• Proven ability to build strong relationships with clients and internal teams.
• Self-motivated and resilient, capable of working independently.
• Ability to multitask and prioritize effectively.

Responsibilities

• Oversee the development of projects and tasks efficiently.
• Serve as the main point of contact for client concerns.
• Maintain accurate client records in the CRM system.
• Handle inquiries promptly from clients and homeowners.
• Build strong relationships throughout the project journey.

Skills

Excellent communication

Interpersonal skills

Strong attention to detail

Organizational skills

Time management

Proficient in Microsoft Office

Strong computing skills

Can do attitude

Job description

Job Description

You would be managing the day-to-day activities of various projects to ensure they are completed to our Right First Time model.

Client Liaison’s responsibilities include communicating with client and keeping them up to date with all aspects of their job, keeping on top of different status projects to keep projects on track, and collaborating with different departments to ensure the project can go ahead to the deadlines required.

You will work individually and within a team to be able to reach our company goals and keep projects on track for the expected completion.

Main Responsibilities

• Oversee the development of each project in your region and carrying out the necessary tasks efficiently
• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships
• Maintain accurate client records through are CRM system, keeping track of any contact updates from the client, homeowner or Network partner
• Handle inquiries and requests from clients and homeowners and address their needs in a timely manner.
• Build relationships with clients and network partners, communicating with them throughout the whole journey of a job.
• Support in covering holiday.

Requirements and Skills

• Excellent communication and interpersonal skills to effectively engage with clients and internal teams.
• Being confident on the phone when speak to clients, to build great working relationships
• Strong attention to details
• Strong organisational and time management skills with the ability to multitask and prioritise.
• Self-motivated and resilient, with the ability to work independently
• Proficient in Microsoft Office
• Strong computing skills
• Can do attitude.