Client-Focused Sales Support Specialist

Reflex Group; North End; On-site; GBP 22,000 - 30,000; Full time

Job summary

Reflex Group in the United Kingdom seeks a dedicated customer service and sales support professional to manage orders, respond to enquiries, and prepare quotations. You will maintain strong customer relationships and liaise with internal teams to ensure accurate records and timely delivery.

The role emphasizes attention to detail, proactive problem solving, and excellent communication across channels to maximise conversions and customer satisfaction.

Qualifications

• Previous experience in a customer service, sales support, internal sales, or account management role.
• Excellent verbal and written communication skills.
• Strong telephone manner and confidence in speaking with customers.

Responsibilities

• Process customer orders accurately and efficiently, ensuring all requirements and deadlines are met.
• Respond promptly to customer enquiries via telephone, email, and other communication channels.
• Create accurate customer quotations in line with company pricing and service requirements.
• Proactively follow up quotations to maximise conversion opportunities and generate sales.
• Deliver an outstanding customer experience through professional and responsive communication.
• Develop and maintain positive relationships with customers and internal departments.
• Act as an escalation point for customer queries, concerns, and service issues, ensuring prompt resolution.
• Liaise effectively with production, operations, and other internal teams to meet customer expectations.
• Maintain accurate customer records and documentation within company systems.
• Identify opportunities to improve customer satisfaction and operational efficiency.
• Support the wider sales and customer service team with administrative and commercial activities as required.
• Ensure compliance with company procedures, policies, and quality standards.

Skills

Customer service

Communication

Sales support

Quotations

CRM/ERP

Microsoft Office

Multitasking

Tools

CRM software

ERP software

Microsoft Excel

Job description

Reflex Group in the United Kingdom seeks a dedicated customer service and sales support professional to manage orders, respond to enquiries, and prepare quotations. You will maintain strong customer relationships and liaise with internal teams to ensure accurate records and timely delivery.

The role emphasizes attention to detail, proactive problem solving, and excellent communication across channels to maximise conversions and customer satisfaction.