Client-Facing FM Service Coordinator | CAFM & Scheduling

Irwin M&E Limited; Portadown; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Training and development

Health cash plan

Enhanced maternity/paternity leave

Additional holidays with service

Team building days

Employee recognition awards

Wellbeing calendar

Long service awards

Marriage leave

Holiday buy-back

Kingsbridge Membership Club

Job summary

Irwin M&E Limited in Portadown is seeking a proactive administrator to be the first point of contact for clients, log and prioritise service requests, and plan works for engineers and subcontractors. You will monitor delivery against SLAs, manage escalations, and provide high-quality admin support to the management team, using CAFM systems and strong Excel skills to ensure accuracy and efficiency.

This role offers training, development opportunities, and a supportive team in a growing FM

Responsibilities

• Acting as the first point of contact for clients, demonstrating professionalism and problem-solving skills in every interaction
• Logging, prioritising, and tracking service requests within CAFM systems to ensure complete visibility and accountability
• Planning and scheduling works for both in-house engineers and subcontractors, optimising resources to achieve maximum efficiency
• Monitoring the delivery of reactive and planned works, ensuring performance aligns with service level agreements (SLAs) and KPIs
• Proactively managing escalations, resolving issues, and ensuring a positive client experience
• Supporting continuous improvement by identifying process efficiencies and sharing best practice across the team
• Delivering high-quality administrative support to the management team, contributing to operational excellence
• Advanced IT literacy, including strong MS Excel skills and confident use of CAFM systems
• Proven ability to manage a high-volume workload with accuracy and attention to detail
• Strong customer-facing skills with a professional, and solutions-focused manner
• Experience of working collaboratively in a fast-paced team environment, balancing competing priorities
• Ability to build trust and credibility with stakeholders at all levels
• Experience in a similar role from a Facilities Management (FM) environment, ideally involving the allocation and planning of responsive works
• Previous practice in using CAFM software

Job description

Irwin M&E Limited in Portadown is seeking a proactive administrator to be the first point of contact for clients, log and prioritise service requests, and plan works for engineers and subcontractors. You will monitor delivery against SLAs, manage escalations, and provide high-quality admin support to the management team, using CAFM systems and strong Excel skills to ensure accuracy and efficiency.

This role offers training, development opportunities, and a supportive team in a growing FM