Service Coordinator (Ref: SC0926)

Irwin M&E Limited; Portadown; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Training and development

Health cash plan

Enhanced maternity/paternity leave

Additional holidays with service

Team building days

Employee recognition awards

Wellbeing calendar

Long service awards

Marriage leave

Holiday buy-back

Kingsbridge Membership Club

Job summary

Irwin M&E Limited in Portadown is seeking a proactive administrator to be the first point of contact for clients, log and prioritise service requests, and plan works for engineers and subcontractors. You will monitor delivery against SLAs, manage escalations, and provide high-quality admin support to the management team, using CAFM systems and strong Excel skills to ensure accuracy and efficiency.

This role offers training, development opportunities, and a supportive team in a growing FM

Responsibilities

• Acting as the first point of contact for clients, demonstrating professionalism and problem-solving skills in every interaction
• Logging, prioritising, and tracking service requests within CAFM systems to ensure complete visibility and accountability
• Planning and scheduling works for both in-house engineers and subcontractors, optimising resources to achieve maximum efficiency
• Monitoring the delivery of reactive and planned works, ensuring performance aligns with service level agreements (SLAs) and KPIs
• Proactively managing escalations, resolving issues, and ensuring a positive client experience
• Supporting continuous improvement by identifying process efficiencies and sharing best practice across the team
• Delivering high-quality administrative support to the management team, contributing to operational excellence
• Advanced IT literacy, including strong MS Excel skills and confident use of CAFM systems
• Proven ability to manage a high-volume workload with accuracy and attention to detail
• Strong customer-facing skills with a professional, and solutions-focused manner
• Experience of working collaboratively in a fast-paced team environment, balancing competing priorities
• Ability to build trust and credibility with stakeholders at all levels
• Experience in a similar role from a Facilities Management (FM) environment, ideally involving the allocation and planning of responsive works
• Previous practice in using CAFM software

Job description

Salary: Remuneration Package will be competitive and in line with experience

Location: Portadown

Irwin M&E is driven by values based on loyalty, safety, innovation and success

Job Description

• Acting as the first point of contact for clients, demonstrating professionalism and problem-solving skills in every interaction
• Logging, prioritising, and tracking service requests within CAFM systems to ensure complete visibility and accountability
• Planning and scheduling works for both in-house engineers and subcontractors, optimising resources to achieve maximum efficiency
• Monitoring the delivery of reactive and planned works, ensuring performance aligns with service level agreements (SLAs) and KPIs
• Proactively managing escalations, resolving issues, and ensuring a positive client experience
• Supporting continuous improvement by identifying process efficiencies and sharing best practice across the team
• Delivering high-quality administrative support to the management team, contributing to operational excellence
• Advanced IT literacy, including strong MS Excel skills and confident use of CAFM systems
• Proven ability to manage a high-volume workload with accuracy and attention to detail
• Strong customer-facing skills with a professional, and solutions-focused manner
• Experience of working collaboratively in a fast-paced team environment, balancing competing priorities
• Ability to build trust and credibility with stakeholders at all levels
• Experience in a similar role from a Facilities Management (FM) environment, ideally involving the allocation and planning of reponsive works
• Previous practice in using CAFM software

The Company Offers

• Ongoing training and development opportunities
• Working alongside experts in their field
• Health cash plan including compensation for dentistry and optical well being
• Enhanced maternity and paternity leave
• Additional holiday increase with length of service
• Team building and activity days
• Monthly employee value-based recognition award – monetary gift
• Health, wellbeing and social calendar of events
• Long service awards
• Enhanced marriage leave
• Holiday sell back scheme
• Kingsbridge Membership Club

This is an exciting opportunity to be part of Irwin M&E’s continual growth.

We are a Responsible Body for AccessNI. A disclosure check will be undertaken; however, a criminal record will not necessarily be a bar to obtaining this role. Our policy on the recruitment of ex-offenders is available on request.

The closing date for applications is Friday 8th October 2026 at 4pm.