Facilities Helpdesk Coordinator — Scheduling & Maintenance

VANRATH; Newtownards; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Professional development

Supportive team environment

Job summary

VANRATH is seeking a motivated Facilities Helpdesk Co-Ordinator to join their expanding Facilities Management division. Based in Northern Ireland, the role focuses on managing helpdesk requests, coordinating engineers, and scheduling Planned Preventative Maintenance across the UK and Ireland to ensure timely, compliant service.

The ideal candidate will have 3+ years in FM helpdesk/co-ordination, excellent communication skills, and strong Excel proficiency, with CAFM/CMMS familiarity as a plus.

Qualifications

• Minimum of three years' experience in helpdesk, scheduling or coordination within Facilities Management or similar environment.
• Strong organisational and multitasking skills with superb attention to detail.
• Excellent communication skills, both written and verbal.
• Adept at using Microsoft Office, especially Excel; familiarity with CAFM/CMMS systems is advantageous.
• Proactive problem solver with the ability to manage competing priorities effectively.

Responsibilities

• Oversee the daily operation of the helpdesk, ensuring all maintenance requests are logged, tracked, and completed efficiently.
• Coordinate engineers' schedules, optimising resource allocation based on priority, location, and skill set.
• Support the planning and scheduling of Planned Preventative Maintenance visits, ensuring compliance and timely execution.
• Review job reports, prepare quotations for additional work, and follow up with clients to secure approval.
• Generate reports on job performance, SLA adherence, and backlog to support operational decision-making.

Skills

Helpdesk coordination

Microsoft Excel

CAF/MMS/CMMS familiarity

Communication skills

Organisational skills

Prioritisation

Tools

CAF/MMS/CMMS systems

Job description

VANRATH is seeking a motivated Facilities Helpdesk Co-Ordinator to join their expanding Facilities Management division. Based in Northern Ireland, the role focuses on managing helpdesk requests, coordinating engineers, and scheduling Planned Preventative Maintenance across the UK and Ireland to ensure timely, compliant service.

The ideal candidate will have 3+ years in FM helpdesk/co-ordination, excellent communication skills, and strong Excel proficiency, with CAFM/CMMS familiarity as a plus.