Facilities Helpdesk Co-Ordinator

VANRATH; Newtownards; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Professional development

Supportive team environment

Job summary

VANRATH is seeking a motivated Facilities Helpdesk Co-Ordinator to join their expanding Facilities Management division. Based in Northern Ireland, the role focuses on managing helpdesk requests, coordinating engineers, and scheduling Planned Preventative Maintenance across the UK and Ireland to ensure timely, compliant service.

The ideal candidate will have 3+ years in FM helpdesk/co-ordination, excellent communication skills, and strong Excel proficiency, with CAFM/CMMS familiarity as a plus.

Qualifications

• Minimum of three years' experience in helpdesk, scheduling or coordination within Facilities Management or similar environment.
• Strong organisational and multitasking skills with superb attention to detail.
• Excellent communication skills, both written and verbal.
• Adept at using Microsoft Office, especially Excel; familiarity with CAFM/CMMS systems is advantageous.
• Proactive problem solver with the ability to manage competing priorities effectively.

Responsibilities

• Oversee the daily operation of the helpdesk, ensuring all maintenance requests are logged, tracked, and completed efficiently.
• Coordinate engineers' schedules, optimising resource allocation based on priority, location, and skill set.
• Support the planning and scheduling of Planned Preventative Maintenance visits, ensuring compliance and timely execution.
• Review job reports, prepare quotations for additional work, and follow up with clients to secure approval.
• Generate reports on job performance, SLA adherence, and backlog to support operational decision-making.

Skills

Helpdesk coordination

Microsoft Excel

CAF/MMS/CMMS familiarity

Communication skills

Organisational skills

Prioritisation

Tools

CAF/MMS/CMMS systems

Job description

An established family-run business with over four decades of industry experience is seeking a motivated Facilities Helpdesk Co-Ordinator to join their expanding Facilities Management division. This is an exciting opportunity to play a vital role in delivering high-quality maintenance services across Northern Ireland, Ireland, and the wider UK.

• Salary £28,000-£32,000, DOE
• Opportunities for professional development within a growing family business
• Supportive team environment with a focus on collaboration and expertise

About your next employer:
This company specialises in providing innovative smoke ventilation solutions and comprehensive facilities management services. As a leading specialist in their sector, they serve a diverse range of clients, managing their systems from design and installation to ongoing maintenance and compliance, with a dedicated team committed to quality and safety.

About you:

• Minimum of three years' experience in helpdesk, scheduling, or coordination within Facilities Management or a similar environment
• Strong organisational and multitasking skills with superb attention to detail
• Excellent communication skills, both written and verbal
• Adept at using Microsoft Office, especially Excel; familiarity with CAFM/CMMS systems is advantageous
• Proactive problem solver with the ability to manage competing priorities effectively

What you'll do:

• Oversee the daily operation of the helpdesk, ensuring all maintenance requests are logged, tracked, and completed efficiently
• Coordinate engineers' schedules, optimising resource allocation based on priority, location, and skill set
• Support the planning and scheduling of Planned Preventative Maintenance visits, ensuring compliance and timely execution
• Review job reports, prepare quotations for additional work, and follow up with clients to secure approval
• Generate reports on job performance, SLA adherence, and backlog to support operational decision-making

VANRATH acts as an agency and employment business for permanent recruitment and the supply of temporary workers. Successful applicants may be required to satisfactorily complete pre-employment checks, including references and right-to-work checks, in line with the client or agency's recruitment policy.