Client-Facing Administrative & Billing Specialist

Willis Towers Watson; Leeds; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid working options

Private healthcare

Life insurance

Pension matching

Share scheme

Dental and optical cover

Cycle-to-work

Job summary

Willis Towers Watson is seeking an experienced business support administrator for a 12-month maternity cover in our Leeds city centre office. The role focuses on high-level administrative support to consultants and client teams, with calendar management, travel arrangements, and client materials creation.

The ideal candidate will have client-facing experience, strong organisation, and a proactive approach to problem solving.

Qualifications

• Experience in a client-facing administrative or professional support role.
• Strong organisational skills with the ability to prioritise and meet deadlines.
• High level of accuracy with numeracy and familiarity with billing data.
• Excellent written and verbal communication across all levels.

Responsibilities

• Provide seamless administrative support to consultants and client teams.
• Schedule and manage meetings, arrange venues, catering, AV/IT, and note-taking.
• Arrange travel and mailbox management with minimal intervention.
• Maintain client files and records per Records Management requirements.
• Assist with archiving and recall of physical files.
• Set up SharePoint sites and client workspaces; upload contracts to database.
• Produce client materials and presentations using templates and branding.
• Support delivery of small to medium client projects and track outputs.
• Manage monthly billing process and ensure accuracy and timeliness.

Skills

Organisational skills

Numeracy

Communication

Microsoft Office 365

Excel

Data handling

Analytical thinking

Project management

Teamwork

Customer service

Problem solving

Initiative

Tools

Microsoft Office 365

Excel

Job description

Willis Towers Watson is seeking an experienced business support administrator for a 12-month maternity cover in our Leeds city centre office. The role focuses on high-level administrative support to consultants and client teams, with calendar management, travel arrangements, and client materials creation.

The ideal candidate will have client-facing experience, strong organisation, and a proactive approach to problem solving.