Business Support Administrator Fixed Term Contract 12 Months

WTW; Leeds; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Pension scheme

Hybrid working options

Volunteer day

Share scheme

Cycle-to-work

Dental & optical cover

Job summary

Willis Towers Watson is seeking an experienced business support administrator for a 12-month maternity cover in Leeds city centre. The role focuses on high-quality client service, calendar and travel management, file maintenance, and supporting client projects.

You will handle billing, WIP/AR follow-ups, and collaborate with consultants and client teams. Strong organisational, numeracy, and communication skills are essential.

Qualifications

• Previous experience in a client facing administrative or professional support role.
• Strong organisational skills with the ability to prioritise and meet deadlines.
• High level of accuracy with numeracy and handling billing/financial data.
• Excellent written and verbal communication, able to work with colleagues at all levels.
• Proficient in MS Office 365 (Word, PowerPoint, Outlook, Teams) and Excel.
• Discretion handling sensitive information professionally.
• Proven analytical, organisational and project management abilities.
• Strong interpersonal and teamworking skills.

Responsibilities

• Provide high level administrative support to consultants and client teams.
• Manage calendars, meetings, venues, catering, AV/IT, and note-taking.
• Arrange travel and mailbox management with minimal intervention.
• Maintain client files and records per Records Management standards.
• Support archiving and recall of physical files where required.
• Set up SharePoint sites and client workspaces; manage contracts docs in database.
• Produce client materials (reports, letters, notes, presentations) per templates and branding.
• Support small to medium client projects and track actions/results.
• Oversee monthly billing process for allocated clients and budget tracking.

Skills

Organisational skills

Communication skills

Numeracy

Teamwork

Customer service

Discretion

Analytical skills

Initiative

Tools

SharePoint

MS Office 365

Excel

Job description

Description

A fantastic opportunity has arisen for an experienced business support administrator to join Willis Towers Watson within our modern, open plan office in Leeds city centre. This is an office based 12-month, 35 hours per week Maternity Leave contract.

This is a challenging and rewarding role, drawing on and further developing strong administrative and organisational skills while supporting high‑quality client service delivery.

The ideal candidate will have previous experience in a similar client‑facing support role, be tactful and diplomatic, and enjoy contributing to the effective delivery and continuous improvement of core administrative processes. You will be a strong self‑starter who values teamwork and thrives in supporting others with day‑to‑day challenges.

The Role

You Would Be Responsible For, But Not Limited To

• Providing a seamless and reliable high level of administrative support to consultants and client teams
• Calendar management and meeting support, including scheduling, monitoring attendance, arranging venues, catering, AV/IT requirements, preparing materials and note taking where required.
• Arranging travel, mailbox management (using initiative and with minimal intervention).
• Maintain client files and records in line with Records Management requirements
• Support archiving activity, including recall and return of physical files where required
• Set up and maintain SharePoint TCTO sites and client workspaces
• Maintain Terms of Engagement and scope files and upload relevant contracts and documentation to the contracts database.
• Produce client materials including reports, letters, meeting notes and presentations, in line with company templates, branding and house style
• Upload and share client meeting materials and support secure data sharing processes
• Support delivery of small to medium client related projects and workstreams, tracking actions and agreed outputs
• Manage the monthly billing process for allocated clients, including budget tracking, ensuring internal billing processes and controls are followed
• Prepare complex client billing accurately and on time
• Support efficient follow up of Work in Progress (WIP) and Accounts Receivable (AR) queries

Qualifications

What you'll bring:

• Previous experience in a similar client facing administrative or professional support role
• Strong organisational skills with the ability to prioritise work, manage competing demands and meet deadlines reliably
• High level of accuracy and attention to detail with strong numeracy skills and confidence working with billing and financial data
• Excellent written and verbal communication skills, with the ability to work effectively with colleagues at all levels
• Highly competent in using Microsoft Office 365 (Word, PowerPoint, Outlook and Teams), with a strong knowledge of Excel
• Ability to handle sensitive information with discretion and professionalism
• Proven analytical, organisational, and project management skills.
• Strong interpersonal and teamworking skills, with the ability to collaborate effectively, build positive relationships and contribute proactively to team and client satisfaction
• Ability to work as part of a team is key, you must be willing to actively participate and contribute and use your initiative to help and support the team.
• The ability to be persistent and persuasive with colleagues at all levels within the business.
• Strong customer service and client focused
• Solution focused
• Attention to detail.
• Have a flexible approach in undertaking a variety of responsibilities, capable of handling and providing creative solutions to problems.

What We Offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]